Sur La TableReviews of surlatable.com

Response from Sur La Table· Jan 13, 2026

Hello Jade, Thank you so much for sharing your experience! We’re thrilled to hear you love your plates and mugs, and while we’re sorry a few arrived broken, we’re glad our Customer Service team was able to resolve it quickly. Abraham will be delighted to hear your kind words—we’ll be sure to pass them along. We truly appreciate your support and look forward to shopping with you again soon!

Response from Sur La Table· Jan 8, 2026

Hello Mark, Thank you so much for sharing such a wonderful and detailed review of your experience with our Sur La Table Palo Alto cooking class. We’re thrilled to hear that your first class was both fun and educational—and what a fantastic Christmas gift idea! It’s great to know that the basics class helped build your confidence in the kitchen while also delivering a memorable meal (those chocolate chip cookies are definitely a favorite!). We love hearing how welcoming the staff and fellow classmates made the experience even more enjoyable. Your comment about the value of the class truly means a lot to us, and we couldn’t agree more—learning to create a meal like that is something special. And yes, while we may not serve red wine just yet, we’re always happy to help you find the right tools to recreate everything at home We’d be delighted to welcome you back for another class or two—and who knows, toast today, truffles tomorrow! Thank you again for the recommendation and for being part of the Sur La Table community. Warm regards,

Response from Sur La Table· Jan 8, 2026

Hello Theresa, Thank you so much for taking the time to share your experience with us. We’re truly sorry that your espresso maker arrived damaged, but we’re very glad to hear that Karina Godina was able to turn the situation around for you. Your kind words about her professionalism, empathy, and helpfulness mean a great deal to us. We’ll be sure to pass along your feedback to Karina and her leadership team—recognition like this is incredibly important and well deserved. Thank you again for reaching out and for allowing us the opportunity to assist you. Please don’t hesitate to contact us if you need anything further.

Response from Sur La Table· Jan 8, 2026

Hello Maria, Thank you for letting us know. We’re glad the shipping address was corrected in time and that FedEx was able to successfully redirect the package.

Response from Sur La Table· Jan 7, 2026

Hello Nikil, Thank you for sharing your experience with us. We understand how frustrating this situation must have been, and we truly appreciate you taking the time to let us know how you feel. We’re sorry to hear that you felt we did not provide the level of assistance you expected at the time. Your feedback is important to us, and we would like the opportunity to review your order more closely. Please reply to our additional information request so we can locate your order and take a closer look at what occurred. We’re happy to review this further once we have the necessary details. Thank you again for bringing this to our attention.

Response from Sur La Table· Jan 7, 2026

Hello bdeschaafatt.net Thank you for taking the time to share your experience with us. We’re glad to hear that Brenton Lopez was prompt and helpful in researching the missing item and keeping you informed about the expected delivery date. We truly appreciate your recognizing his efforts, and we’ll be sure to share your kind words with him and our team. Thank you for your patience, and please don’t hesitate to reach out if there’s anything further we can assist you with.

Response from Sur La Table· Jan 7, 2026

Hello Mary, Thank you so much for your kind words! We’re really happy to hear that Angie was able to help and follow through every step of the way. Her patience and attention to detail are exactly what we aim for, and we’ll be sure to share your feedback with her.

Response from Sur La Table· Jan 8, 2026

Dear Elizabeth, Thank you so much for taking the time to share your feedback with us. We truly appreciate hearing how meaningful the White Peppercorn fragrance has been to you—and to so many others. We’re very sorry for the disappointment caused by its discontinuation, especially knowing it was a favorite you looked forward to purchasing each year. We understand how special that scent was and how frustrating it can be when a beloved product feels irreplaceable. While the Peppercorn & Citrus candle was introduced as a new option, we recognize that it’s not the same and may not capture what made White Peppercorn so unique. Your feedback regarding the fragrance assortment has been shared with our product and merchandising teams for consideration. We also appreciate your candid comments about the updated hand soap packaging. We know how important both form and function are, especially for items displayed in your home, and your feedback has been noted and shared with the appropriate teams. We’re truly sorry that your recent visit did not meet expectations and that we missed the opportunity to earn your purchase this season. Feedback like yours is invaluable, and we thank you for being such a passionate supporter of the brand.