Sur La TableReviews of surlatable.com

They induce you to sign up for email marketing with a 15% off coupon. But instead of having the coupon code auto-fill to make it easy to receive the discount, they make you type in 15 characters (separated by dashes) at the end of the transaction. This seems like an obvious attempt to get what they want (an email address to send countless marketing emails) without providing what they promised in exchange. I canceled my purchase and will buy my kitchen supplies from a retailer who has some respect for its customers instead of using tricks like this.

I ordered an ice cream maker and was sent a coffee maker. I was able to send it back right away with UPS and called Sur la Table to get the right item shipped out. I was informed that they weren’t able to ship the correct item until the returned item was back. I escalated and they confirmed that the shipment was being returned, and they would contact the vendor to ship the correct item. I would get an email confirming. I didn’t receive an email, so I called again the next day and I was told they were waiting for the vendor and no shipment had gone out. I have now asked for a refund and will purchase elsewhere.

Christopher provided world class service in helping me process the return of Italian Dinner plates. He was polite professional and cared for the customer he is an asset to SuLaTable Yehuda Ahmad MD

Lack of communication with warehouse. Poor or no communication on return/refund status in their customer service technology, so customer service provides inaccurate info to customer and customers are not notified via email/text/phone calls of actions underway. Sadly customers are given false information when they call because customer service doesn't have the technology tools to provide a truthful, accurate status. Supervisor I spoke to was rude and rigid... no apologies or accommodation offers to minimize my frustration, all my effort and time in trying to simply get a refund. Their business model is seriously flawed because customer service is definitely not a key priority or deemed critically important to their strategic viability and success. I will not deal with them again.

I had an issue with an out-of-warranty electric tea kettle, purchased just slightly over a year (1 year 2 weeks) before it malfunctioned. I first contacted customer service via the website and was emailed a few days later to supply photos of the issue, which I did, receiving this in response: "Dear Christine, Please contact our manufacturer for further assistance with an exchange. Mon Chateau 1 877 246 0990. Thank you," I spoke with two separate customer service representatives on two separate calls, both of whom were unempathetic and, unfortunately, downright rude. I did not handle the calls with perfection, but I definitely did not yell, curse, insult, or otherwise attack verbally or in any other way either representative...all I wanted was help. After being ***hung up on*** by the second representative (because I refused to believe that she could not escalate my issue or transfer me to someone else -- no yelling, no cursing, no name-calling or threatening or otherwise unkind nastiness), I called back a third time. Why? Honestly I'm not sure. I definitely felt defeated, but something nudged me to try again. Three times was a charm, apparently, because the third representative from the moment he answered the phone had a completely different tone and approach, and gratefully decided to hear me out before interrupting and denying. This third representative is the ONLY reason I am rating 2 stars to Sur la Table and their Customer Service. A little kindness and compassion is an amazing, incredible thing.

ordered online and didn't receive one of my two items that I ordered. reached out and the customer service was terrible. i would never order from them again.

This is Sur la tables response to my husband's complaint about the chipped dutch oven (in 5 places) that I have pasted below. When I wrote a review here on Trustpilot you can see that Sur la Table responded and asked me for additional information. However, they have not told me how to respond to them with this additional information and have not reached out to me so I am confused. My husband did respond to Monica's email below below saying that 30 days seems very short with all these chips to the enamel, not to mention we cook with this pan, but they have never reached out to him again. Sur la Table's email to my husband about the pan is here "Dear Daniel, I hope this message finds you well. After reviewing your case, our warehouse has determined that we cannot exchange or refund the damaged item. Our warranty only covers items reported within 30 days of purchase. It seems that the damage to the item resulted from an impact and regular use. We apologize for any inconvenience this may have caused and appreciate your understanding. Best regards, Monica Sur La Table | Customer Service 901 E Northfield Dr Brownsburg, IN 46112 317-559-2041 surlatable.com" My original review on Trustpilot is below. I purchased a Sur La Table cast oven dutch oven for my husband. First time as I usually purchase either staub or le creuset. The pan chipped (the enamel) in 5 different places after 8 months. My husband brought it to the store and they said you have to call customer service. He emailed them with pictures and they said they could not see the pictures. He followed up. They told him that there is a 30 day return policy and insinuated he dropped the pan. There were no dents just chips. He wrote and said he did not drop it and all his other cast iron does not chip and this pan's enamel must be defective and maybe dangerous considering we make food in it. No response or follow up. I shop there ever Christmas this year my husband bought a Breville one touch. I just don't think it matters b/c you will not get any customer service. Very disappointed.

I bought 6 boxes of their peppermint stick stirrers. Only two of the boxes tasted like peppermint. The other 4 tasted like plain sugar candy. I was very disappointed. I called customer service and was told that because they are a food item and I bought them on clearance, I was not allowed to exchange them for 4 other boxes, nor was I entitled to a refund. When I talked with the manager, he offered a 20% refund but that was it. I refused the refund. I should have been able to exchange these boxes. I’m now stuck with four boxes of sugar candy sticks that I will just throw away. I will not buy from Sur la Table again. Very disappointed. Update: Sur la table has reached out to me and has resolved the issue to my satisfaction.