Sur La TableReviews of surlatable.com

Quality products, good communication, quick shipping (7 days).

Enrolled my granddaughter into a teen cooking class several months ago. Went to class (there were others) today to find that the class was canceled- no prior email explanation nor apology. The store clerk was completely unaware and didn’t know if there would be a replacement or refund. She would have to call to find out. What kind of outfit is this? There was a time when Sur La Table meant QUALITY and CUSTOMER SERVICE. Apparently not any more! Very disappointed!

I bought a Sur La Table metal tray that has been chipping and I'm sure pieces of metal are getting into the food I might cook. The tray is not usable and bc I went back to the store after 60 days, they wouldn't make good on it. The quality of this item makes me never buy another Sur La Table product.

It's PayPal's fault. That's what Linda in customer service told me. I tried to have a gift sent to someone who does not live in my house. PayPal will only send to the address you used when you signed on to PayPal. Which is just one reason why I don't use PayPal. "I used credit, Linda; not PayPal, and it still did it." Her reply: "Well, our system is down now. That's probably why." "I tried yesterday, not today." "Well, I'm sorry, but there's nothing I can do while the system's down." To her credit, Linda called back 15 minutes or so later, to tell me the system was up and she could take my order. I gave it to her, noting that my Honey extension found a 10% discount. "We don't discount this item," Linda told me. "Linda: I'm looking at your website. It shows an $18 discount." "Can you send me a screen shot?" While I was attempting to do so, Linda said that she tried Honey and it worked, so -- voila -- my discount. Had I not been so insistent, that would have been $18 down the drain. Then I asked the company to overnight the package to the gift's recipients for their anniversary the next day, a Saturday. Had I been able to order the item -- a chef's knife -- on Thursday, when I first tried, it would have arrived on Saturday, no problem. While, assumedly, the company could have shipped on a Friday, Linda told me they don't ship on the weekend, so the gift would arrive -- overnighted -- on Tuesday. They gave me the overnight shipping at their own expense, assuming that the value of my time wasted was $0. Noteworthy: Had I not asked for compensatory, complimentary overnight shipping, and been somewhat strident about it, it would not have happened. Bottom line: Waaaaaay too much effort and frustration dealing with these folks who, to me, seem to be perfectly content with the lousy experiences they foist upon their soon-to-be former customers. Bye bye.

I like the selection of interesting & unusual cooking/kitchen profucts. Staff is friendly & knowledgeable. Don't know how much of this is pandemic, but their selection/restocking is somewhat iffy – I'm told that new shipments arrive, weekly, but that they never know what's going to be in them.

Would give minus if I could. Couldn't leave gift message on registry (wouldn't take). Items still in registry following day, so can easily have repeated purchases of same item. C/S said her side says sold, nothing she can do. No supervisor available, cannot fix anything, can only take message. Cannot say when supervisor will call. I can't even cancel order. Once they have it, they do not cancel. Horrible gift giving experience. Go elsewhere

Sorry for everyone else’s poor experiences, but SLT was absolutely amazing with my order for a Jura coffee maker. It was not available anywhere else. SLT did an outstanding job of getting my Jura A1 to me much faster than expected.

After multiple emails and phone calls back and forth, they STILL will not refund my gift card order even though there is no policy on their website that states they are non refundable. I have screenshots of every page. This is FRAUD and unacceptable.