Excellent
35 reviews
swonderdirect.comSwonder, as an emerging brand, aims to create a range of water sports gears for customers to enjoy the water fun. We use only high-performance materials to manufacture products after years of research, iterative design and the combination of modern technological processes. We hope that every product launched on the market from us can be a good combination of usability and safety and our customers can throw themselves into the water sports without any concerns.
swonderdirect.com (swonderdirect.com) has 35 customer reviews on Consumer Courier, with an average rating of 5.0 out of 5.
35 approved reviews, newest moderated first
Steve S.
Posted
My pump had a problem about 5 mos after I bought it, it was stuck in low pressure mode. They asked me to send video and then decided to replace my pump. I have another one that I have had for two years that is still going strong. So excellent service and a great product!
Kay
Posted
Great company, had issues with my pump and they worked with me to get it all taken care of!!! Really appreciate their commitment to their customers!
Trenton T.
Posted
Got a Seawolf pump. Had an initial question after receiving it which was quickly answered. Product working great! My neighbor actually bought an inflatable air tube product to tow behind his boat for his kids, but it needed an adapter to fill up. Asked me and the Seawolf happened to come with the adapter he needed as well as several others. Unit is quiet, works fast, and not too heavy. Highly recommend.
Richard S.
Posted
Wonderful customer service
Barbara H.
Posted
Received my order but the pump that was supposed to come with it was missing. I contacted customer service, and they were kind and helpful! I’ve received my pump, and my Peake board is now up and ready to go. Great experience
Sean
Posted
Hong was excellent. He was prompt on his communication and followed up to make sure the process was moving along. He provided a suitable alternative when our product couldn’t be replaced that was great. Thank you Hong!
Lorna T.
Posted
Hong gave me excellent customer service!! It's nice to know at my age there are still great people that take pride in customer service. Using email only Hong communicated and expedited the process to replace my pump that would not charge. I wish all customer services had people like Hong.
Dean R.
Posted
I am loving my SUP pump from Swonder. I use it to inflate my float tubes for fishing. The ability to preset the PSI is invaluable. I just turn the pump on, and walk away to get my other gear ready. The pump is quick, and shuts off at the perfect level of pressure every time. The battery is so powerful, I can go several trips without recharging it. As a senior citizen, this has been my favorite purchase recently, since I no longer need to manually pump up my float tube. Also, my neighbor recently got his own pump, and it came with a great padded canvas carry bag. I contacted customer support to see if I could order one. They helped me get one for just the cost of shipping. Great products, great support!!! I highly recommend Swonder.
