John S.
Posted
Take 5 denied my damage claim
Take 5 denied my damage claim. About 2 weeks ago at the Port Richey Florida location the hood on my truck was damaged by the car wash. Here is their ridiculous response and the response YOU will get when your car is damaged. This letter is to confirm that your recently reported damage claim at Take 5 Car Wash location #- has reached the Take 5 Corporate Claims department. Please know that we have completed a thorough investigation of the situation and reviewed all the evidence and/or documents related to your claim. At this time, we have determined this factual evidence does not support a claim of damage caused by the service at Take 5 Car Wash. The facts of this claim’s denial are as follows: After a thorough review, there was no evidence of any equipment malfunction or employee error at the time of your visit as our brushes and equipment were in a proper position and were all operating at proper speed and pressure. The damage being claimed is also not consistent with our wash equipment, and our brushes were checked for debris. We take all customers’ concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support the conclusion that Take 5 is at fault for the issues you are experiencing.
Response from Take 5 Oil Change· Feb 23, 2026
John, we do not like to hear that you had a negative experience with any business. It seems that your review is in regard to Take 5 Car Wash, however, which we are not affiliated with. We here at Take 5 Oil Change would appreciate the chance to have this review removed from our profile, as it does not reflect the experience our customers should expect.