TeknikforceReviews of teknikforce.com

Response from Teknikforce· Oct 20, 2026

Hi Andreas, Thank you for sharing your feedback. After reviewing our records, we found only one email from you regarding the refund request along with a single support ticket (TCKTB46B4542). Our team responded to both. We also sent a follow-up email asking you to check your ticket for our response. The ticket was subsequently closed after 24 hours without a reply from you. Regarding the payment, Postifluence is a subscription-based product that automatically renews unless cancelled before the renewal date. Our records show no previous request from you to cancel the subscription before the payment was processed. Customers can request cancellation through our support team to prevent future charges. We also have a strict 30-day refund guarantee from the date of the first purchase. Renewal payments made outside this period are not covered by the guarantee. In such cases, we can cancel the subscription to prevent future billing, but the existing renewal payment falls outside our refund policy. We understand your concerns. However, we do not ignore refund requests or intentionally charge customers without regard for our policies. We encourage customers to contact our support team for assistance with cancellations or billing concerns. I hope this clarifies the situation. Please find attached the screenshots of our corresponded with you https://drive.google.com/drive/u/0/folders/1XxTrd0rf66KdneaqWJz82oOrD9c1Z6iE

Response from Teknikforce· Jan 5, 2026

Hi Muhammad, Thank you for sharing your feedback. We’ve carefully reviewed your account, billing history, and all related support tickets to ensure we address your concerns accurately and transparently. First, we’re sorry for the frustration you experienced. We want to clarify the facts based on our system records. Regarding auto-billing, we have no record of a support ticket where you asked to cancel the subscription. The subscription can be cancelled by sending us the request and we make sure the customer is not charged again when a request is logged. Concerning software usability, you subscribed to Livecaster on 22 November and opened a ticket (TCKTD5715C04) the following day regarding license activation. After requesting additional details, you shared the required screenshot on 25 November, and the license key was provided the same day. We followed up twice asking if further assistance was needed, but we did not receive a response, and the ticket was closed due to inactivity. On 12 December, our technical team proactively provided a new download version on ticket TCKTEC7ADB3E to address the activation concern. Three follow-up emails were sent to confirm whether the updated version resolved the issue, but again, no response was received, and the ticket was closed due to inactivity. After the subscription renewal on 23 December, we provided alternative access credentials via ticket TCKT414F1FF0 so you could continue using Livecaster for the renewed subscription. Two additional follow-ups were sent, but we did not receive confirmation or further feedback. It’s important to note that Livecaster is actively used by many customers and is functioning as expected, which indicates the issue you experienced was likely account- or installation-specific rather than a system-wide failure. Each time you contacted support, responses were provided and follow-ups were sent, even when no reply was received from your side. Regarding refunds, we have an iron-clad 30 day refund guarantee from the date of purchase. If your purchase is older than 30 days and there is a new subscription payment for it, that does not fall into our guarantee. At that point we can cancel the subscription and future rebills but the existing purchase is out of our refund period and guarantee. I hope this clarifies the confusion. Should you choose us again we’ll do our best to uphold the standards we’ve set.

Response from Teknikforce· Jul 6, 2025

Hi, I am sorry this is not correct at all. We have 24 hours, 6 days a week manned support chat and a support ticketing system that's manned similarly. No one is ever banned or blocked. Are you sure you reached out to us? Please let us have your ticket id of the support ticket you created with us and we'll find out what happened. Thanks

Response from Teknikforce· Nov 18, 2024

The customer abused other members of our Whatsapp group and was removed for that. We also refunded his purchase as we do not condone abuse targeted at people. The customer (Steven Goh) threatened to slander us on platforms unless we reinstate his membership. Sorry, that's not possible. We'll post screenshots of the conversation on WhatsApp with the conversation for the reference of TrustPilot and the audience.