Safeguard your business with our free legal policy generators and cookie consent manager. Generate a Privacy Policy, Terms and Conditions, while scanning your site for cookies to create GDPR-friendly policies and a consent banners in minutes.Need compliance solutions, but don’t want to spend thousands in legal fees? Termly’s compliance suite can help you stay up to date and compliant with privacy laws like the GDPR, CCPA, PIPEDA, ePrivacy Regulation, and more — for FREE.Consent ManagementPolicy GeneratorCookie BannerBecome an Agency Partner
Termly (termly.io) has 588 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Also known as
termly.io
Website
termly.io
Category
IT & Communication
Location
Spokane, Washington
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
Crisanto was very proactive and helpful to understand what I needed. I had the impression Crisanto was trying to figure out the best solution for my issue with me and I felt like I was talking to someone who could help me solve what I was having trouble with.
Response from Termly· Oct 15, 2026
Hi João,
Thank you so much for sharing this!
It’s wonderful to hear that Crisanto took the time to understand your needs and work with you to find the best possible solution. That kind of proactive, personal approach is exactly what we want our customers to experience. I’ll be sure to pass your feedback along to Crisanto, as I’m sure he’ll appreciate knowing the difference he made. Thank you for choosing Termly!
Best Regards,
Shravan,
The Termly Team
FP
Fred P.
Posted
The support agent was help and took the…
The support agent was help and took the time to explain all my concerns, highly recommend this service to all website owners and Corp Businesses
Response from Termly· Oct 7, 2026
Hi Fred,
Thank you so much for the kind words and the 5-star review! We're really glad our team could take the time to walk through all of your concerns. Privacy compliance can raise a lot of questions, and making sure you feel confident about your setup is exactly what we're here for.
We appreciate you recommending Termly to other website owners and businesses. If anything else comes up, we're always happy to help.
Best,
Raouia,
Termly Support
NB
NB
Posted
Above & Beyond Plus Great Attitude
We have been very happy with Termly as our cookie consent partner. They are always keeping track of new laws and making sure we are up to date. Today I worked with them on an issue that turned out to have nothing to do with their platform on our site but they helped me just the same, quickly and with an awesome attitude. Shout out to Rogelyn!
Response from Termly· Oct 1, 2026
Hi there,
Thank you so much for this kind review! We're really glad to hear Termly has helped you stay on top of new privacy laws, and that Rogelyn could help you get the issue sorted, even though it was outside our platform. I'll make sure she sees your shout-out.
Thanks for being part of the Termly community!
Best regards,
Raouia,
The Termly Team
AC
Angry C.
Posted
A compliance company that can't comply with a simple question
One question: "Will I be charged €108?" Six people and 20 days later, still no answer.
Their fixes: "log out and back in," a support PIN, and a "Tier 2 investigation" that disappeared. Support said one website, the dashboard said two. For a compliance company, that's impressive incompetence.
Every reply was the same template with a new name at the bottom. The only thing that worked every time was their billing.
Account deleted. I moved to a provider that can do math.
Save the copy-paste. I already know it's "not the level of service you aim to provide." Clearly you're aiming low.
Response from Termly· Sep 28, 2026
Hi Alin,
You asked one clear question and it took far too long to get a clear answer. You shouldn't have had to chase it across several people, and the Tier 2 case closing without a reply to you was our failure.
To answer it now: your subscription has been cancelled and you will not be charged on October 15. If any charge does go through, we'll refund it in full.
You were also right about the mismatch. When you removed your second website, its license wasn't taken off your subscription, so your dashboard kept showing two even though we told you one. We've raised this internally so it doesn't happen to other customers.
I've sent you the same confirmation by email so you have it in writing.
Raouia,
Technical Support,
Termly
KW
Kyle W.
Posted
Great Customer Service
Termly has been great to work with. Their team is always friendly and responsive, and they take the time to actually understand what we’re trying to accomplish. We recently had some fairly specific questions regarding Meta Pixel and consent management, and they came back with thoughtful recommendations and several helpful resources. It’s refreshing to work with a company that makes it easy to get real help when you need it. Highly recommend!
Response from Termly· Sep 22, 2026
Hi Kyle,
Thank you so much for your thoughtful review!
We’re delighted to hear that our team was able to understand your specific needs around Meta Pixel and consent management and provide recommendations and resources that were genuinely helpful.
We believe great support goes beyond simply answering questions; it’s about understanding the bigger picture and helping customers move forward with confidence.
We truly appreciate your trust in Termly and your recommendation!
Best Regards,
Shravan,
The Termly Team
JO
John
Posted
Excellent legal assistance for my new businesses!
Termly was a great help in getting my online business off the ground. They have an easy to use interface that is straightforward and customizable. Their customer service department is truly top notch (thank you Crisanto G), ready to go the extra mile to make things right!
Response from Termly· Sep 18, 2026
Hi John,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Termly has been helpful in getting your online business off the ground and that you’ve found our platform easy to use and customize.
We’ll be sure to pass your kind words on to Crisanto. It’s fantastic to hear that he went the extra mile to help you. We truly appreciate you taking the time to share your experience with us!
Best Regards,
Shravan,
The Termly Team
SI
Simone
Posted
Not a Reliable Company for Partners
I tried working with this company by joining their Partner Program, but unfortunately, my experience was extremely disappointing.
In less than 15 days, I brought them around 15 new customers, personally handling their registrations through my referral link. I am not new to this type of partnership: I have worked with other companies in the industry for years and have never experienced issues like this before.
Despite all the promises made at the beginning, I was only credited and paid for 6 out of the 15 customers I brought in. For the remaining customers, I was told that they could not be monetized because, according to the company, they had not been referred by me. This explanation is difficult to understand, considering that I personally assisted these customers with their registrations using my Partner referral link.
After more than a month of back-and-forth emails without reaching a satisfactory resolution, I decided to accept what they were willing to pay and end the partnership.
As for the customers I brought to the company, once their current annual subscriptions expire, they will not be renewing with them. Instead, I will be moving them to another provider that I consider more reliable and transparent to work with.
I personally bring in an average of around 30 new customers per month. When you consider that volume over the course of a year, together with future renewals, losing a Partner over the failure to properly recognize a handful of referrals seems like a very short-sighted business decision.
Fortunately, I have lost nothing other than the time I invested in this partnership. The company, on the other hand, has lost a Partner who could have generated a significant number of new customers and recurring renewals over time.
Based on my personal experience, I cannot consider this company sufficiently reliable or transparent when it comes to managing its Partners.
Response from Termly· Sep 11, 2026
Hi Simone,
Thank you for sharing your feedback, Simone. We’re sorry the partnership did not meet your expectations, and we understand your frustration regarding the disputed referrals.
We take affiliate commission concerns seriously and conducted a detailed review with both our affiliate platform provider, Impact, and our internal development team. As a result, we credited every subscription we could verify through the available referral and attribution data.
Unfortunately, neither Impact’s tracking data nor our internal records allowed us to confirm that the remaining subscriptions were generated through the required affiliate referral process. We also invited you to provide additional supporting information so we could investigate further, but we did not receive documentation that enabled us to validate those referrals.
We recognize that you personally assisted these customers and understand why you expected the subscriptions to be attributed to you. However, to maintain a fair and consistent program for all partners, commissions must be supported by verifiable tracking data.
We’re disappointed that we could not reach a resolution that satisfied you. If additional evidence becomes available, we remain open to reviewing it.
Best Regards,
Shravan,
The Termly Team
CD
Chaim D.
Posted
The company representatives are kind…
The company representatives are kind professional and very responsive.
Response from Termly· Sep 7, 2026
Hi Chaim,
Thank you so much for the lovely feedback!
It’s great to hear that you found our team kind, professional, and responsive. We really appreciate you taking the time to share your experience. It means a lot to us!
Best Regards,
Shravan,
The Termly Team.
