M & W.
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Web site sent us to a site (Care Spot) that would not accept order. Said it had to be a Quest site only. Found Quest site and they took us (two orders) as walk-ins, but informed us they would not be accepting anything but appointments in the future. Your web site in badly in need of updating. At site, receptionist was friendly, and very short wait, but lab technician was very impersonal. * * * * * * Reply: email dated 4/23/2022/23:30. I went to Health Testing Centers (services-healthtestingcenters-com/quest-appointments) and clicked on testing locations near 32606. The 4th listing from the top was: CareSpot-Gainesville. Website distance location was inaccurate as this CareSpot is less than a quarter mile from my actual location, and was chosen as first choice. Although it turns out there is a Quest site closer to us than the one visited, we had an unrelated appointment across the street from the utilized site, and they were willing to take us as a walk-in as they weren't busy at that moment. Hope this information is sufficient to see why we were directed to the wrong place.
Response from Testing.com· May 2, 2022
Good Morning, Thank you for taking the time to share your feedback with us. I am writing in response to your review about the service you received with our web site. I am disappointed to hear about your experience. We strive for 100% satisfaction with each and every customer and I apologize that we fell short of this goal. We pull the location address directly from Quests website. I am not able to see any of the Care Spot locations when I search on both our website and Quest website. Can you please provide the address of the location as well as if you found this through searching our website or through the order confirmation link. Again, I do want to apologize for the inconveniences you have experienced with our service and partner Quest. I look forward to hearing from you.