Dusty M.
Posted
TH3D #1
I love Tim and his stuff.
Response from TH3D Studio LLC· Sep 4, 2021
Hi Dusty. #Modawkwardreviewever

Excellent
161 reviews
We're a small business located in Hobart, IN. Our focus is on quality products that we've personally vetted and top notch customer service. The 3D printing market is full of sellers who don't stand behind their products so if you want a company who cares about what they sell and their customers give us a shot!Don't take our word for it. Check out all our awesome reviews we have from many happy customers. We think you'll like our approach to helping our customers and the quality products we offer. If we don't use it ourselves, we will not sell it.
TH3D Studio LLC (th3dstudio.com) has 161 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
161 approved reviews, newest moderated first
Dusty M.
Posted
I love Tim and his stuff.
Response from TH3D Studio LLC· Sep 4, 2021
Hi Dusty. #Modawkwardreviewever
Charles I.
Posted
phrasing is not my forte, i've made multiple orders over the past year, from ezabl probes, to ezboard and ezflex, quality products across the board, knowledgeable staff who are quick to respond to both live chat and email tickets.
Response from TH3D Studio LLC· Jul 22, 2021
Thanks Charles! Hope you're enjoying the Vision Miner you ordered. Stay safe out there bud!
Rmillz
Posted
Great product offering and fully explained descriptions. I ordered a B stock flex plate for the CR10S5, and cant really even tell its blemished (which is stated on the store page). Got an amazing discount on it, and love the smaller Magnet/flexplate I got previously and have been abusing for about a year now
Response from TH3D Studio LLC· Jul 22, 2021
Glad to hear you like the EZFlex! They're awesome for printing on with easy part removal. If you need anything else don't hesitate to reach out.
Jesus
Posted
I've made multiple purchases from TH3D over the years. Their products are top notch. I love their Tough Tube and their flex plates. I've also used their firmware multiple times over the years, across a span of 20 printers or more. I've never had an issue with any of my products and I will continue to shop with them in the future.
Response from TH3D Studio LLC· Jul 22, 2021
Thanks Jesus! We appreciate the support and are glad to hear that you are enjoying our products and firmware. Hope you have a great day!
Soullessspirit
Posted
Wanted to upgrade the company's farm so we purchased the tough extruder and hot-end from TH3D. And we lost about a month on one printer trying to diagnose it. But, they refused a return because the products were not in like-new condition with bad/miss comprehension. FYI: the extruder and hot-end they sell are clones of E3D and the extruder, we purchased, is defective. We found this out by replacing the main support cover and the extruder's pinion gear, which made it work perfectly. Sadly during the return the debating was very unprofessional and we received childish remarks from the owner (about my knowledge) which caused my team and I to no longer rely, buy, or recommend their products. If you have great success with them, then by means, continue. But as for us, we will not be doing anymore business with this company. I wouldn't be surprised if they tried to justify themselves by responding to this review. They have blocked my company from their site because we wanted to leave a caution but since they administrate their own site, our cautions would just be deleted. So we deiced on this domain for a fair hearing.
Response from TH3D Studio LLC· Jul 22, 2021
The order in question was denied a return because the customer damaged the items, sent them back in an unsatisfactory condition (attached to their printed parts), and did not include all the parts when they were returned. Those of you reading this can see the state this customer returned the products to us in at the link here: https://imgur.com/a/f7bzcso Per our Terms of Service, we do not accept returns that are not in like-new condition and/or are incomplete. We shipped back all the items that you sent us at our own expense. Our support team explained what the issue was and how to correct it so you could try again to use the items once they were sent back. Sorry that you were offended (we even stated in the email that it was not meant to be offensive) by advising you that you should not be performing these types of upgrades if you lack the skillset to do so. As for the blocking of the site, you also then opened a chargeback over the items you damaged and failed to return in their entirety. This done to prevent problematic customers from re-ordering from us again in the future.
Ed George (The K.
Posted
In my opinion, this is thee best source of 3d printing parts in North America. We have a few decent stores in Canada, but 75% of the time I find myself finding what I need from TH3D. Their support is, without a doubt, the absolute best! I had an issue with a product I purchased a while back, and Tim and Samantha Hoogland, made sure it got sorted out and new parts sent to me immediately... I was impressed, and instantly hooked on this store and it's amazing staff.
Response from TH3D Studio LLC· Jul 22, 2021
Thanks Ed! We appreciate the business and hope you are doing well. Wising you many successful prints. <3
Ben C.
Posted
Fantastic company. I hear about these guys constantly in the 3D printing community. I decided to give their EZABL device a try on a printer I received from a sponsor. Kits amazing and so is their customer support. Answered all my questions quickly and with the highest of detail to make sure everything was covered.
Response from TH3D Studio LLC· Jul 22, 2021
Glad to hear you are loving the EZABL! It's definitely one of our favorite products and it makes printing life easier. Hope you are doing well and thanks for leaving a review!
Matt M.
Posted
TH3D stands out among most other 3D printing companies. Their products are top of the line, staff is knowledgeable & courteous, and they stand behind their products. Aside from the quality of their parts and staff, their after-sales support is probably the best in the industry, at least in my experience. You can be assured, whether you're buying their own line of EZ products, or the things they resell, that you're getting more than your money's worth from TH3D.
Response from TH3D Studio LLC· Jun 19, 2021
Thanks for leaving a review Matt! We love having you as a customer and appreciate it! We hope that we've made your printing life a lot easier.