Amber S.
Posted
The hot tub we received was much…
The hot tub we received was much smaller than anticipated. I feel it was smaller than the dimensions stated and definitely cannot fit 5 people as stated on the specifications. It is 3 people, max! I would not purchase this again. Instead of blaming the customer, maybe clarify on your website. Additionally, the return process is a huge pain! We will be upgrading this small tub down the road, but not with AquaLife given the experience & response.
Response from The Backyard Outlet· Aug 31, 2023
I am sorry your expectations did not match the product you received. This tub is accurate to the dimensions provided, but you are correct that five (5) adults would not be comfortable at one time. Manufacturers use the number of seats to determine the size of the tub (all manufacturers use this same technique); however; it is more accurate to understand you have five distinct seating configurations. I cannot do much to change the way the industry standard, but the pictures and measurements show pretty clearly the seat configuration. Thanks for sharing your experience, and hopefully it will help others know the questions to ask...the AquaLifeOutlet.com Team