The Backyard Outlet Reviews | Read Customer Reviews of thebackyardoutlet.com

The Backyard Outlet Reviews | Read Customer Reviews of thebackyardoutlet.com

The Backyard Outlet reviews

54 approved reviews, newest moderated first

customer
Posted Oct 8, 2026
Very helpful
Very helpful
Response from The Backyard Outlet· Oct 8, 2026
Thank you for taking the time to leave a review on TheBackyardOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Report
Richard S.
Posted Oct 4, 2026
So far, so good. I am waiting for my purchase.
The website is quite complete. Also, the communication online was very informative and my answers to my questions were very satisfactory. Overall, a good impression.
Response from The Backyard Outlet· Oct 8, 2026
We’re so happy to hear that you had a great experience with us & hope your new AquaRerst spa also meets your expectations! We look forward to working with you again for any of your spa needs. Thank you, TheBackyardOutlet.com
Report
John S.
Posted Sep 10, 2026
My chat with Hannah solved my issue
My chat with Hannah solved my issue. She's great
Response from The Backyard Outlet· Sep 10, 2026
Thank you so much for your order & review of TheBackyardOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Report
Anthony H.
Posted Sep 2, 2026
Great Customer Service
The agent that took my call was very helpful, treated my questions with respect and helped me make the best decision that I can.
Response from The Backyard Outlet· Sep 4, 2026
Thank you so much for your order & review of TheBackyardOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great! So sorry we got the wrong part on the first attempt, but I am glad the correct part was processed quickly!
Report
Lucy B.
Posted Aug 26, 2026
Customer Service is top notch
Customer Service is top notch. We ran into a couple of snags along the way, but each one was handled well. Customer communication is great.
Response from The Backyard Outlet· Aug 28, 2026
Thank you so much for your order & review of TheBackyardOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great! And, we appreciate your patience and communication during the production delays! Keep us in the loop if we can help in any way!
Report
DAVID P.
Posted Aug 22, 2026
No surprises
No surprises. Fast email response.
Response from The Backyard Outlet· Aug 28, 2026
Thank you for taking the time to leave a review on TheBackyardOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Report
Kurtis K.
Posted Aug 16, 2026
Easy to navigate
Easy to navigate
Response from The Backyard Outlet· Aug 21, 2026
Thank you so much for your order & review of TheBackyardOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Report
Robert
Posted Jul 27, 2026
Tim and Hannah are Great!!!
Tim was, 1st very prompt with his reply to our emails and 2nd very detailed with answering our questions. He contacted the spa company and was able to meet our dead line date. I commend him and Hannah for getting this order done so efficiently. Martha Trapp
Response from The Backyard Outlet· Jul 31, 2026
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, TheBackyardOutlet.com
Report