The Home Security SuperstoreReviews of thehomesecuritysuperstore.com

Christopher made my whole experience with this Company. He went above and beyond, as well as being a more than descent person to speak with, about my problem(s). Can't express how much of an asset he is to the Company, because if someone would have been unpleasant, I wouldn't even take time to write such a review. 💯

They advertised Byrna CL at $50 off at $499. Confirmed the order for the correct discounted total, then quickly cancelled. Exchanges with customer service quickly revealed they will not honor their discount

The Home Security Superstore's products are great but what I really want to highlight are the company's fantastic customer service. Whether through email or chat, they respond within a day (even on weekends often), acknowledge your concern, apologize, state how they are going to offer a solution, and then make it happen. Their shipping is also quick and they are just a general pleasure to work with. I have purchased 5 items from them. (NOTE: ADDITION) I feel obligated to add to my review based on some of the negative comments stating that The Home Security Superstore is unresponsive and unfair regarding their return policy. I can only speak to my experience but I must iterate again how quickly, professionally, and competently they reply to both chat and email messages. Chris is especially wonderful. AND they showed solid corporate responsibility and customer service when one of their devices I purchased was not the best fit for my security needs. When I informed them of this product mismatch, they immediately and without any pushback offered either a refund or a store credit without having to return the device. I took the credit and purchased an additional product. They are a solid company and please know that I am singing their praises of my own volition without them prompting me in anyway as this would be a violation of the TrustPilot.com review policy. I am taking my time to draft this because they deserve the praise as as the epitome of corporate social responsibility and customer service when so many other companies are faltering in this.

Being a small business owner myself, I have high expectations for customer service and professionalism. We did have a small mishap with the shipping company on one of my orders but Chris rectified it to my satisfaction. I also received a genuine, heartfelt apology for my initial inconvenience. That is rare in business today. I am impressed by the high integrity, professionalism and customer service this company exemplifies. I will continue to patronize Home Security Superstore and recommend them highly to all of my friends and family.

i paid for the item and the site said my card was not valid. the cash came out my card and my order wasnt processed. A scam site. Dont order

They charged me 8 dollars for shipping and I still don’t have the product 8 days later. unreal

I received the item more than it was sold for. This is second times I bought from this company and received more than one free item as gift. The item as described and shipping is on-time. Great experience and will shop again. Highly recommend other buyers.

Great products to keep you safe. Excellent customer service. Thank you for the work you do.