theory11Reviews of theory11.com

Love my cards!

Excellent experience.

A high quality enterprise. Top-to-bottom a great experience.

Awesome support. Very nice decks.

The response was quick and helpful. The recommendation was effective in resolving the problem.

My personal problem was handled within 2 days but I tried to talk to someone to save time on my end, I got no answer, no return call. Sent 1 email immediate response. Older people like to call in with their problems. But great customer service.

Fast and friendly service.

I've ordered before from Theory11, mainly their premium playing cards and have always been very pleased with the quality and service. Recently I ordered Neil Patrick Harris' Box 1 and Box 2 puzzles but after the final tracking update in the USA saying it has been handed to the delivery partner for its journey to the UK it all went quiet. After allowing time for it to arrive in the UK the local delivery company said they could find no trace of it. I contacted Customer Service at Theory11 and they asked the USA handling company to investigate. Within 48 hours the package had been located and a few days later was successfully delivered. I highly recommend Theory11, not just for their commitment shown this time to sorting the problem, but for the high quality of the products they supply.