The Pros WeddingsReviews of thepros.com

Update: spoke with the owner, Hugh. This review has been updated to reflect that conversation. Short version: The Pros company policy is to have their videographers shoot in 1080p. In 2023. Yes, you read that correctly. Your *master* video file will be 1080p30. Absolutely embarrassing. Other services (photo, DJ) are great. Longer version: my wife and I booked The Pros for a photo/video/DJ package for our wedding in Oct 2023. When we received the video, I was surprised to find how low quality it was. Since it was delivered on a thumb drive, I assumed the final cut was exported to 1080p to save space. "Fine, I'll just ask for the master," I think to myself. Turns out, that's the only quality available because the *original footage* was shot in 1080p at the Pros direct instruction. My videographer found this to be an odd requirement (again, this was a wedding in 2023, I can practically guarantee the smartphone you're reading this on takes higher quality video), but I did not know it was company policy until *after* the event was over. I spoke to the Director of Production, who was unapologetic that this is their policy in order to save money on cloud storage space. Glad you were able to save $0.97 on AWS S3 costs at the expense of my footage. No apology was offered and certainly nothing approaching a refund. Since we specifically instructed our guests not to take photos or video because we paid for a (supposedly) professional service, I will never experience the memories in anything other than a resolution introduced circa-2003. Great. Hugh's comments were mostly around 4k's impact on workflow, but anyone with even hobbiest experience, let alone a professional, can tell you no-one would edit 4k footage raw on a timeline; they would use proxies. It's also not the consumer's problem if the footage takes longer to upload from the videographer to The Pros? Set tighter internal deadlines and account for that delay. To be clear, there is a lot more to video quality than resolution (bit rate, codec, sensor size of the camera it was shot on, etc). But you're not here for an essay on videography. Just take my advice and look *anywhere* else for video services, because even if your particular assigned videographer is excellent, they will be limited by the outdated company policies at The Pros. With regards to the other services contracted, the photos were excellent. Both photographers were a joy to work with, and the finished album is outstanding. The DJ played radio-safe edits of songs despite my direct and explicit requests (on two occasions) to only play original versions, but otherwise did an okay job as MC. Overall, I would recommend The Pros for services other than video. If their site and contacts are updated to reflect the quality of the delivered product, consumers will know what they are purchasing. With the current site design and contract language, it seems at best negligence and at worst intentional deception. Update #2 (Pros Reply): Seriously? Did you even read the review? Yes I know you can request the original footage, that's how I know it's in 1080p30 just like the delivered footage.

About a year before our wedding we searched through the website and found a photographer that we thought fit our style. The price seemed reasonable and the photos looked great. We booked her and paid in full before the wedding. Shockingly, a different photographer calls us to get the address of our venue a week before our wedding. Concerned about the change in photographer, we immediately wrote The Pros. They promptly responded that the photographer that we booked could no longer work our wedding do to medical issues (of which we understood), however they assigned us someone else (that we did not have a choice in). The Pros stated that they had attempted to contact us a few weeks prior, but we could find absolutely no record of this. With little to no options the week before our wedding, we kept the new guy. He disappointed us completely. He took very few pictures of my wife getting ready and only a handful of the bridesmaids before the wedding. He didn't seem prepared to take some the "key" shots throughout the wedding either. Once our photo discs finally arrived (the first set were lost in the mail), most of them were out of of focus or poorly timed. The focus was often not on the subject, but on someone or something else behind them (i.e.,on the officiant, not us). Key moments in our dance and our exit were missed as well. We only ended up with two shots that has only the two of us in them. Those pictures of the two of you that you have framed around the house - we don't have those. Finally, after we were done looking through the photos, we left negative, yet fair feedback on our Wedding Space on the website. Within a day my wife received a text message to her phone from the photographer "thanking" us for trashing his work with the company for which he works. We found this extremely unprofessional. Booking our photographer through The Pros was our one wedding regret.

I really liked our photographer personally, but our photos came out grainy and with poor color. My husband is really great at photo shop, so I figured this wouldn't be a problem, but they only sent jpgs of our photos, so he couldn't go in and fix them like he could with raw files. I guess you get what you pay for, and I wish I was able to afford a better photography service.

Everything was fine until I received my video. You can't hardly hear anything it's awful. I called to tell them & their answer was something wasn't properly connected. So is that my fault? They didn't give me any kind of refund. Now when people come over to watch the video the 1st question is why did you except that?

The DJ played everything right on cue and did an excellent job. Our videographer did a good job capturing the ceremony and reception, but for the price I thought it was a little outrageous that if we wanted it on bluray we would have to spend another $100 on top of what we already paid for about 5 hours of time with no editing done and low quality. They didn't even edit the sound so we couldn't hear much except background noise the whole video. We heard the mic attached to the groom, and the music coming through the speakers at the same time so it wasn't even worth trying to listen to it. For example, during my father daughter dance I can sort of hear the song, and I can sort of hear the groom and his mom talking. That kind of ruined one of the biggest moments for me. As much as it cost I could have bought a new camera recorder and had a friend do it. It would have cost less, and it would have been about the same quality. The photographer did take some really good photos, but he tended to stick to one look for too many photos, and he got a lot more pictures with the grooms family and hardly any with the brides family. I also wish he would have had a few more ideas for the bride and groom pictures to capture our love and how hard we worked to look just perfect. Overall we didn't have any big problems and they were good for the price. Our photographer did smoke by my aunts how though, so he missed a couple dances, and it made her house smell like smoke, I wish he would have done it further away or waited till after the wedding was over. The company itself was flexible with payment schedule and responded to all my emails. The only issue I had with that part was that they expected you to send in checks for every payment except the down payment, and I don't have checks, and expected to pay online since I bought the wedding package online. Thankfully they did change it so i could pay the whole thing online with a card.

We paid for photography, dj, and video services from the pros. The dj was absolutely horrible. He was given a list of the bridesmaids and groomsmen and our last name and told how to pronounce the names. He didn't announce one the the couples In the wedding party even though it was on the list and he mispronounced our last name when announcing us. I had to ask if he was going to play songs that I had put on a list for him and the list was only about 20 songs. The video person wasn't very friendly but he seemed to know what he was doing until we got out video. about 45 min of the video has no sound which had our cake cutting and mother son dance and other important scenes. Overall I was very unhappy with their services especially since they are supposed to be number 1 in their field. After telling them about this I was only offered a free photo book and the free service to edit my own video myself...they are a joke and I will tell everyone I know never to use them.