TherapyNotes, LLCReviews of therapynotes.com

I have had occasion to call customer support and have always had excellent service from kind professionals. I've extremely happy with TherapyNotes!

I have been using TherapyNotes as my EHR for about a year now. The customer service is excellent! I can't tell you how many times they have been patient in walking me through setting something up or answering my general questions. I appreciate the live assistance, from Lisa in particular. The interface has also been so easy for me to use. I know anything gets some getting used to but in addition to their live assistance they also have video tutorials that can easily be looked up on YouTube. They also have a Facebook group that has been helpful in learning from my peers' experiences with TherapyNotes as well. Highly recommend!

I switched to TherapyNotes from a different EHR after considerable frustration with the other EHR. TherapyNotes has been excellent from the beginning. Their Support team has been very helpful in resolving the few questions I have been unable to sort out on my own with the Help section. I noticed a slightly longer wait time for support today when I called, but I understand they have recently received a huge influx of new customers after another EHR raised rates significantly. I understand they are onboarding new support staff to help with these increases.

I have been using TherapyNotes for almost 3 months now. After years of other EHRs I have to say this is BY FAR the best I've ever used. The customer service is superb. Not too "in your face" with a million e-mails begging you to buy anything. They do e-mail a lot at first but it all feels very "how are you? need anything?" - Customer-centered. Since then, every person I've dealt with has been quick to respond, thorough, and - perhaps best of all - KIND in their response. Feels like everyone's irritable all the time, but not so with TherapyNotes. :)

I have been using TN for 7 years. Their streamlined functionality is great, and if I ever have a question, their customer support is always outstanding.

Whenever I call therapy notes I always think my question is impossible to answer, it never is. They always make me feel so heard and understood with such quick and efficient answers. My colleagues and I always say we wish that all customer service could be like therapy notes. They’re always there, we can never stop them, and they’re always so friendly. You’re lucky to be a client of Therapy Notes Support

FIVE STARS - So pleasantly surprised to get excellent service from a real person, not AI (bot) and not scripted. They answer quickly and are thorough. Very patient and professional.

I am new to Therapy Notes and I am extremely fond of the program. The time-saving “one-stop functionality” is a tremendous improvement over our former system. The customer support team is courteous, efficient, knowledgeable, and assist expeditiously.