TherapyNotes, LLCReviews of therapynotes.com

I have enjoyed this software program immensely, It has help my practice run so much smoothly. Everything I need operationally, is right here. From billing to maintaining notes and electronic case files. I highly recommend this program for anyone with a private practice no matter the practice size it a great program.

There is no customer service support. They call it “customer success” but they don’t care about your success and they definitely don’t care about the fact that you have patients that you actually do care about! We have been long-term clients and have tried out their telehealth services. We are having problems and have repeatedly contacted them and they make appointments with the doctor in our practice and then they don’t keep them. If you have a problem they blame you. If you make an appointment at their convenience, they do not call on time. If you call them, they do not respond. If you ask to speak to a supervisor, forget it. Their solution to everything is that they don’t need you as a client, so you can leave, at your own expense and time. arrogance is the only word to describe it!

Great customer service. Very friendly, patient and knowledgeable.

I tried other EHR's and I was really happy to finally find TherapyNotes. Other systems were so complicated that I had to call customer service and some don't even have any or you have to wait days. I found TherapyNotes because of the customer service feature, but it is so easy that I hardly needed customer service. However, it turns out that the customer service is also awesome. I can tell that the company is paying attention to what is going on and making adjustments to help practices during these times. That kind of support is also very helpful. I'm very glad I found this company!

Great thorough service! Kind gentle spirits, kim

The staff at therapynotes are all very helpful. I have been using TN for a year a always get the support I need.

Excellent customer service. Very user friendly.

The support team at TherapyNotes spent considerable time with me helping to set up by EMR and all that goes along with it. They were patient, knowledgeable, and offered feedback and great suggestions to make my account workable and easy to use. I thank them all!