TherapyNotes, LLCReviews of therapynotes.com

The staff is helpful, courteous and very patient...

Customer service is professional, quick, and very helpful. Thank you so much!!!

The customer service at therapy notes is really good. Being new to the software I have had To call for support several times. So far all the customer service reps have been professional,courteous and knowledgeable.

I’ve used TherapyNotes since 2012 when I made the switch from another EMR. Without fail, TherapyNotes has made monthly updates since then giving the user a very polished experience. On the few occassions I’ve needed technical support, they’ve usually responded within the business day. Any web-based service experiences occassional glitches and outages, and TherapyNotes has been no different. While I don’t fault them for this, their communication about what is happening could be improved. Additionally, they’ve yet to release patient portal functionality that allows new patients to complete paperwork online (and they’ve been talking about it for years). When they accomplish this, TherapyNotes will be THE small practice EMR/EHR to use.

I have had such a positive experience with Therapy Notes! The Customer Service is fantastic, notes are fast and easy, and I love being able to take and store credit cards for my practice. Clients love the ease of the portal for scheduling. I have been extremely happy and have recommended Therapy Notes to colleagues!

This customer service team is simply the best! They are so helpful knowledgeable, no matter what question or issue I call with and always make me feel valued and that my questions are valid even if they are simple or repeats. I never hesitate to call because I know it will be a great experience every time!

customer service is always excellent, no complaints here!

I have been using TherapyNotes for about a month now. I have been impressed with how intuitive the interface is and how responsive and helpful the customer service has been. I have needed to call about a few things related to billing and the representatives have all been very helpful