TherapyNotes, LLCReviews of therapynotes.com

Since switching to TherapyNotes my group business is easier to manage. Notation is simple and billing is easier. Customer service is excellent ! I made a great decision to switch toTherapyNotes

I just completed my free month trial of therapy notes. I was very pleasantly surprised and appreciative of all of the assistance through the support staff at therapy notes. Every time I called to inquire about the various questions I had, they were eager to help, answered my call within minutes and resolved the matter extremely quickly. It has been so helpful for my private practice due to the ease of the program but also the amazing support staff. Highly recommend therapy notes.

Product overall is fantastic and continues to improve. Very occasionally, there will be a technical issue that has some impact on customers and they do a lackluster job of communicating, taking responsibility, and appropriately apologizing, often defaulting to defensiveness and communication about how hard they are working. This comes off to me as apathetic towards my business. All that said, I have other options but stay with them.

It also keeps my schedule and and provides an accurate source regarding patient information, i.e. addresses, phone numbers. . It is easy to use, and when some party needs my notes I can just push a couple of keys, print them out, and send them off. There is no worry It motivated me to do regular documentation which I know many therapist do not even do.

Amanda always goes above and beyond to assist with any issues or questions.

Over the last several weeks (months?), TN has had some real trouble with it servers and it was wreaking havoc with our practice management. I was almost to the point of of reviewing other software programs, but because of the great service I had received up until that point, and because of all the great features that TN offers, I was reluctant to go elsewhere. My patience paid off. I am happy to say that at this point it would seem that any of the issues have been rectified...and I know this mostly because I have gotten back to a place of not even having to think about how the software is working because it is doing what it was created to do. So I don't have to think about it! I am hopeful that all is well, and that I can continue to "ignore" the program, and just use it as effortlessly and intuitively as I was prior to the problems! I am sure it was pretty stressful over there behind the scenes, too. I hope none of us will have to go through this again!

While there are many good features, the TherapyNotes does not automatically save your work. How stupid. I lost hours and hours of work, with much aggravation, each time it happens. I have complained about this for months, but they have higher priorities. They are aware of the problem because of multiple complaints from many others (which they admit), however, nothing has changed. I should not lose information that I've worked so hard to put it into documents, because they can't have a automatic save feature. I lost information today, because I stepped away from the computer to help my wife with the groceries, and I got locked out, got back in and lost what I did. I lost information many times on complex multifaceted treatment plans, intakes and notes, because I did not remember every time to save everything, no matter what, or I will lose every bit of work I've done on that document. How stupid. And disrespectful.

The tech support that I receive as a solo practitioner from TherapyNotes is amazing! I have never had to wait longer than a half an hour for a reply to a question and often times the response is in minutes!