TherapyNotes, LLCReviews of therapynotes.com

The support representative was patient, clear, and knowledgeable about my issue.

Knowledgeable, patient, and always willing to help, with support available 24/7. Therapy Notes has made our billing so much easier. Highly recommend!

The service rep was professional and went the extra and helped me learn how to get the information I was seeking from my Therapy Notes program.

No matter when I call or what problem I'm dealing with, the service is consistently satisfying. Every support person I deal with is friendly, is technically savvy and speaks English well. Problems are always resolved and the follow up is great. Just cannot say enough about Therapy Notes, LLC.

Myra of the TherapyNotes Customer Success Team was extremely helpful, friendly, and knowledgeable. She also followed up with a detailed summary of our phone discussion, which I really appreciated.

I've contacted TherapyNotes support a few times now and have had consistently positive and helpful experiences. The support personnel are always patient, kind, and helpful in resolving problem and answering questions. I had considered transitioning to another EHR a while back and decided to stay with TherapyNotes. While they aren't the least expensive EHR out there, I really appreciate their proactive efforts to manage client information securely and the tools they provide for practitioners straightforward, intuitive, and are exactly what I need. I just trust that TherapyNotes has my back when it comes to client information and documentation. And of course, the 24hr support is amazing. I've never needed to contact them in the wee hours of the morning, but it gives me peace of mind to know that support is just a phone call away. Thanks for helping me to manage my practice, TherapyNotes!

TherapyNotes has a long history of promising much but delivering little. This is particularly true of their scam feature called "Therapy Fuel" which alleges to use AI to accurately capture details of a therapy session and turn them into a useful progress note. It does not. Instead of reporting actual details of the conversation, it simply pollutes the session note with generalized hackneyed phrases such as: "Cognitive Behavioral Therapy techniques were utilized throughout this session to help the client build insight...." No specific facts, nothing. In short, it falls WAY SHORT of building an accurate record of a psychotherapy session that would be useful in court or in a chart review. I have to date created a myriad of support tickets with TherapyNotes on this specific issue, only to be told "Our design team is aware of it." Well, now they've added a new piece of Pablum called "ReFuel" that purports to enhance and fine-tune the content that TherapyFuel creates. IT does not. What it did do, after I typed in my instructions, was display an error message and then boot me out. When I logged back in, I wasn't able to restore the Note. So now, I have to write the note manually from memory. Great time-saver, eh? Overall, basic TherapyNotes is a fairly good EHR platform. But their so-called "AI" is Stone Age. They should bite the bullet and pay some big bucks for AI developers who know what they're doing. Or, take down TherapyFuel until they can finally get it to do what they claim it can do.

Very helpful and polite at all times