ThinOpticsReviews of thinoptics.com

I needed to replace glasses for a broken key chain reader and I was having a hard time figuring out how to use the replacement function / web site. I was really frustrated and Ian joined via chat and not only helped me with the web site, he took over the reorder process for me. On top of that he also gave me a coupon. Truly exceptional customer service by Ian, which made me a ThinOptics customer service for life!

Long time customer. Needed to replace a couple of broken pocket readers (old ones before the redo fixed the nose piece problem). Had trouble figuring out how to use the replacement function. Jake joined via chat and got me straightened out. Also gave me a coupon because I needed to order a new pair of Frontpage readers. Excellent Customer Service by Jake!

Jake was professional and to the point. Both are things I appreciate.

because of my ineptitude Ian had to process the order for me. He was gracious in doing so as well as very helpful throughout the process

Great idea, very convenient - until they get too scratched or break! Had them for 4 months, now unusable because one of the nose pieces just fell off when removing the glasses from my nose. After a few weeks of use I also noticed some severe scratching, the polycarbonate lenses are VERY soft and scratch super easy, I am just outside their 90 day warranty and I will not pay them for another pair. Waste of money! Also - when reading some these 4* or 5* reviews below it is apparent the company paid for these...

I WAS SO VERY IMPRESSED WITH THE QUALITY OF CUSTOMER SERVICE I RECEIVED WHILE PLACING MY ORDER. A REPRESENTATIVE NAMED ANN WAS OUTSTANDING!!! SHE HELPED ME PLACE THE ORDER WHEN MY LAPTOP FAILED ME. ANN WAS VERY PATIENT, FRIENDLY AND INFORMATIVE. ANN MADE MY DAY BY GOING ABOVE AND BEYOND AND SAVING ME ADDITIONAL DISCOUNTS AND SHIPPING. I TELL EVERYONE ABOUT MY DELIGHTFUL EXPERIENCE WITH THE OUTSTANDING CUSTOMER SERVICE AND YOUR QUALITY PRODUCTS WHICH ALWAYS HAVE PEOPLE ASKING WHERE DID I GET THE GLASSES.

TROUBLE GETTING REPLACEMENT GLASSES ,TRIED 3 TIMES. WAS GETTING FRUSTRATED. JAKE CAME ON THE CHAT LINE HELPED ME ,PLACED THE ORDER AND RESOLVED MY ISSUE. GREAT JOB, THANKS

Had an issue with the product but Customer Care sorted this out - although this would have been 5 stars if the replacement was free. Thanks Ian