Michael H.
Posted
Thin Optics - Great Product Support and Customer Service!
The Thin Optics Readers I purchased came with a credit card size sturdy case, which I keep in a leather pouch with my mobile phone, so I am never without them. They are just so convenient and useful, where many people comment on them and I’ve subsequently bought a few pairs as gifts for friends and family over the years. They also came with a ‘lifetime guarantee’ too (if purchased with the case), where unfortunately after a couple of years mine snapped, so I contacted the Thin Optics Customer Service Team via e-mail in the USA and explained what had occurred. One of the team - Rhea, promptly responded and very quickly has posted a replacement pair out. I must say that I did wonder how good the guarantee would be, but this proved that they are an excellent company and support the product that they manufacture and promote - which I further endorse as a user, and can further add that they also provide first class customer service too!
Response from ThinOptics· Apr 15, 2024
Thank you for sharing your wonderful experience with ThinOptics Readers! We're delighted to hear that our readers have become such a handy and valued accessory for you, and that you've even spread the joy by gifting them to friends and family. We're sorry to hear about the issue you encountered with your pair, but we're thrilled that our Customer Service Team, particularly Rhea, was able to promptly address it and provide you with a replacement pair. Ensuring customer satisfaction and standing behind our products is of utmost importance to us, and it's fantastic to hear that our lifetime guarantee and customer service have met your expectations. We truly appreciate your endorsement and thank you for your support! If you ever need anything in the future, please don't hesitate to reach out.