Generate & Safely Store Your Unique Passwords Never forget a password again! Learn More Put your mind at ease by storing all of your personal login credentials and passwords in an easy to access secure password vault. Plus! Premium users can benefit from using our advanced antivirus software solution which is trust by millions of people across the globe! - Generate Unique Passwords - Autofill Passwords at Login - Sync Passwords Across Multiple Devices - Receive Data Breach Alerts - Store Credit Cards safely for Quick Online Checkout - Auto Fill Usernames and Passwords
Total Password (totalpassword.com) has 321 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
Also known as
totalpassword.com
Website
totalpassword.com
Category
Internet & Software
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
Took PayPal e-mail adress, no way to cancel nor contact
I made an account for my business e-mail address, however, i paid with paypal. The account took over that e-mail adress as the main one. I can't change the e-mail or cancel my subscription without this e-mail. However, I do not have access to that one. No way to contact either so at a loss of what I can do now.
Response from Total Password· Dec 23, 2023
Hello Nikki,
We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any billing issues you are facing.
To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalpassword.com/en/trustpilot
Please ensure when completing the form that you copy and paste your review to help us with the investigation.
Kind regards,
Total Password Customer Care Team
AS
AC S.
Posted
Not Useable!
Useless Product! They are highly unresponsive. Attempted to get technical assistance several times. They do not have help links for Help Tickets or Chat on their support page or the product 'Dashboard'. The product does not support all browsers.
Had to contact a 3rd party just to get information on how to contact them.
Unable to use Total Password with Firefox (my primary browser) and Total Password will not import the .csv file I exported from McAfee TrueKey. I have over 200 accounts with various passwords that I am not going to pay McAfee to continue to use.
Avoid this company at all cost. I lost $80 for product they would not refund.
Response from Total Password· Nov 28, 2023
Hello AC,
We appreciate you taking the time to share your review with us. Your feedback is valuable, and we thank you for providing us with this information. We apologize for any technical issues you are facing.
To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalpassword.com/en/trustpilot
Please ensure when completing the form that you copy and paste your review to help us with the investigation.
Kind regards,
Total Password Customer Care Team
---------------------------------------------------------------
UPDATE: 2023-11-30
Hi AC,
Thank you for providing me with extra information to locate your account.
Currently, we do not have a Firefox extension, and there is no option to import from McAfee. However, it's worth noting that these features may become available in the near future.
I can see that your account was fully cancelled and refunded and no further payments will be taken. Refunds can take up to 48 hours to appear in your account but may take up to 7 days depending on your bank so please do not worry if it takes slightly longer.
Kind regards,
Total Password Customer Care Team
EL
Ernesto Llanes H.
Posted
Is good for the pc
I feel comfy with it
JS
Joshua S.
Posted
its great
it was easy to use
RU
RUNNINYOJEWELS
Posted
NIGHTMARE. Stay away.
Billing is a nightmare - the UI is garbage; and the ability to actually CONTACT support seems to be impossible.
I wanted their password vault, but due to lack of information on the UI - I paid for 'unlimited access' of their AV system.
Sure, I made a mistake - but; I don't want nor need this service and ONLY WANT the Password Manager.
Not mentioning the not-so-transparent billing pricing.
Ironically, I can't seem to find a way to pay for that service; and now just want a refund for everything.
Edit: seems that due to me not wanting to liason with the company, my review will be removed. I've gotten my refund and there's nothing further the lackluster CS system can do for me.
Response from Total Password· Nov 1, 2023
Hi Runninyojewels,
Thank you for taking the time to leave a review. We greatly value your feedback and appreciate your input.
However, we've encountered a challenge in locating your account based on the information provided in your review. We understand that there might be an issue or concern you'd like to address, and we are dedicated to resolving it to your satisfaction.
To ensure that we can assist you effectively, we kindly request you to complete a contact form with your details. This will allow us to reach out to you directly and provide the assistance you need - https://help.totalpassword.com/en/trustpilot
Please ensure when completing the form that you copy and paste your review to help us with the investigation
Kind regards,
Total Password Customer Care Team
RG
RA G.
Posted
GRAET TO UES SO FARE THANK YOU
GRAET TO UES SO FARE THANK YOU
JM
Jorge M.
Posted
Muy buena aplicación
Muy buena aplicación
LJ
Lyn J.
Posted
Not a good product with integrity
I purchased this product about 2 months ago. It has been working great up until I tried to sign in to another device. Once you get the plug in, you have no other method to sign in to the account from anywhere else.
It just appears a little shady to me also that I cannot deactivate my account, and there's no way of requesting a refund. Like putting your money into a slot machine, you don't reach a person. I also leary of doing business with people like this that are not "people" friendly! This may not be the best source to store your info since they hadn't proven to be trustworthy. Anyone can pay a company to say they're the best remember that..
Response from Total Password· Oct 16, 2023
Hi Lyn,
Thank you for taking the time to provide us with your review, and we sincerely apologize that you're not satisfied with your Total Password experience, especially after it was working well for you.
We value your feedback and are committed to ensuring your experience meets your expectations. If you'd like to continue using Total Password on a different device, you can do so by following these steps:
1. On the new device, whether it's an iOS device, Android device, or if you're using the Chrome Extension, please make sure you have downloaded the Total Password application or extension.
2. Once the application or extension is installed, you can access Total Password using the email and master password you created during your initial setup.
3. In the login section of the Total Password application or extension, simply enter the email and master password details you used when creating your account.
This will allow you to access your Total Password account on the new device and continue to manage your passwords securely.
Total Password is part of a renowned global cybersecurity company that offers cybersecurity products to millions of people around the world. We take great pride in our commitment to providing robust security solutions to our customers.
We want to emphasize that every review we receive, whether it is positive or negative, is genuinely provided by our users. These reviews have never been paid for or influenced in any way. We highly value the honest feedback and experiences shared by our customers as they help us continuously improve our products and services.
If you wish to cancel your account, you can do so conveniently by visiting our dedicated portal at my.totalpassword.com.
If you have any questions or need assistance with this process, please do not hesitate to contact our customer support team.
Kind regards,
Total Password Customer Care Team
