Total WirelessReviews of totalwireless.com

Garbage bait and switch service. Charged $45 and gave me $40 plan. I complained but they said there was nothing they could do, their mistake but I paid for it. Avoid. Bad customer service and shady practices.

Signed up for the 5 year guaranteed $20/mo. BYOD plan. The charged me correctly for the first month but charged me $40 for the second. When I called, they said they didn't see the promo on my account. They opened a ticket and said that I would reimbursed the $20 and be charged accordingly for the remainder of the time. I couldn't take the chance. I had read where this is common practice for them. I ported out to Visible. Total even made that difficult. EDIT: Took me 2 1/2 hours on the phone with their various departments to get them refund for the $40 they charged for the month I won't be using since I ported the line out the day before it was actually due. EDIT: Now they can't find any evidence of the refund so I filed a dispute against them with my bank. Also filed a complaint with the FCC. Steer clear of Total Wireless! They are bad news!

Horrible service. My phones are literally paperweights. Nothing works using there network.

I mean honestly the service is fairly priced and not terrible speeds for pay as you go. It's just that they also completely manipulate there users into agreeing to basically be thoroughly monitored and left vulnerable to having personal data and information stolen and traded. So if you're cool with being spied on it's not to shabby. 🥸

Total WIRELESS Verizon All want to is verify my IMPORTANT CARRIER INFORMATION: PIN. This is why I’m leaving this company they have the worst customer service. He was rude and very disrespectful. Would not let speak to a manager. I called back to get someone who could De de-escalate the issue she was the best in Helping me and clarifying my information about PIN. You All need to treat these people right.

I had service with wireless 2 years ago and decided to reactivate one of the phones I had since I ported my number to a new carrier back then. I spoke to tech support they said just buy a new sim card in order to get a new number. I bought it and called them back, they charged me for a new monthly plan and did not provide me with a phone number because they were not able to activate my phone with the new sim card. After an hour they said it will take 24 hrs for their system to update on the phone. I waited the 24 hrs and this evening I am still not able to make calls or send a text. I call them to cancel the service they signed me up for last night and tell me they are not able to cancel it because I am not able to authenticate the account. I tell then how am I supposed to authenticate it with a phone that does not work? They tell me they can't help me a rep by that claims to be a supervisor by the name of Ramy. I tell him that is ridiculous and that I am going to dispute the payment they charged for the new plan last night as fraud, so I called my credit card company and filed a dispute report. Run away from this company.

Very bad service,, I loose the activation, money they can’t fix the problem,,

Poor customer service. Rude employees and not willing to work with customer. They charged me the wrong amount and then wanted me to pay $5 for the $0.15 inch they shorted me. They just kept repeating the same thing over and over