Excellent
176 reviews
TrueConnectTrueConnect helps employees get access to safe, simple and affordable loans that do not require a credit score in the loan application process. TrueConnect is employee loans made easy.
TrueConnect (trueconnectloan.com) has 176 customer reviews on Consumer Courier, with an average rating of 4.6 out of 5.
176 approved reviews, newest moderated first
Maria Cristina M.
Posted
Easy to use with fares fees and multiplayer multiple options for pay
Response from TrueConnect· Sep 9, 2024
Hi Maria, Thank you for sharing your experience with us. We are so pleased to hear it was easy for you to access what you needed. Cheers, TrueConnect Support
Ms T.
Posted
Very simple and helpful when I needed it. Wish I knew about this program sooner. Thanks 😊
Response from TrueConnect· Jul 17, 2024
Hi Ms. Taylor, Thank you for sharing your feedback with us on your experience with TrueConnect. We are so pleased we could provide you with support and some financial relief. Best, TrueConnect
Alfred R.
Posted
Great customer service, easy access to account information. Easy process all around. Will definitely use again
Response from TrueConnect· Jul 17, 2024
Hi Alfred, Thank you so much for sharing your experience with us. We are so pleased we could provide you with some support and financial relief. Best, TrueConnect
Ozias B.
Posted
The people that work there is great, and very helpful
Response from TrueConnect· Jun 5, 2024
Thank you for sharing your experience with us. We are so happy we could provide a positive experience for you. Cheers, TrueConnect
cheikh M.
Posted
The representative that I talk too taday was not patient and she’s very disrespectful I’m so disappointed to call for help and have to deal with someone like her
Response from TrueConnect· Jun 5, 2024
We are truly sorry to hear about your negative experience with our customer service team. Providing respectful and attentive service is a core value of the TrueConnect loan program, and it is deeply concerning to hear that we fell short in meeting your expectations. Please accept our sincerest apologies for any disrespect you may have felt during your interaction. TrueConnect Support
Ryan O.
Posted
Have been using true connect for a long time and it said that I owed 1.15 a payment went through and now it says I owe 345. I had made a 342 dollar payment ten days ago. Why. Really need this to buy a car.
Response from TrueConnect· May 14, 2024
Hey Ryan, Please call Customer Support at (561) 270-5981. That's the best way to get the support you need and answers to your questions. Thanks so much. TrueConnect
PLAYBXI J.
Posted
This isn’t a review I need help accessing the loan or getting an account to pull from but I don’t know where to go to or look. It says I have an outstanding balance of 1500 but I don’t know how to access it, someone please help.
Response from TrueConnect· May 6, 2024
Hi there, Thank you for reaching out. Please reach out to Customer Support during business hours at (561) 270-5981 and they can help you with your request. We'd be much appreciated if you could update your review as well once you get the support you need. Thanks so much!
Lynn R.
Posted
My experience with True Connect has been mostly positive including customer service. I'm a little disappointed that the APR isn't adjusted according to your credit. I'm not sure if that's why my employer has put this particular benefit offer on indefinite hold.
Response from TrueConnect· Apr 4, 2024
Thank you for providing your experience, Lynn. We don't adjust APR because we don't pull a credit check for loan applications. We do not use your credit score to adjust pricing and terms. However, we do report all automatic repayments to all three major credit bureaus which may help increase your credit score. If your program is on hold, we advise you to reach out to your HR/Benefits team on more information and we hope to have it up and running as soon as possible. Thanks, TrueConnect Customer Service
