autobrushReviews of tryautobrush.com

It’s been a mixed bag with auto brush. I like the product, but i keep having issues with orders/shipping. My first order, they didn’t have the brush body i wanted in stock. So i had to change my order to get the body that was in stock. i could have waited for a restock if the one i wanted but i had no idea how long that would be. When i received my order, the charging cable was missing. They have a proprietary cable, so i could not charge it with any spare cables i have. They sent a replacement, but i felt like i had to prove i searched everywhere for the cable that was never originally there. My last order, i placed it and got no updates for a week. I reached out and it turned out some of what i ordered wasn’t in stock. I requested a split shipment, to receive the things that were in stock. It’s been nearly two weeks since then and the partial has yet to arrive, and the test still has not shipped (I was told it would be a week for the out-of-stock items). Additionally, the website is not very user friendly. Items are defaulted to bulk orders with subscription shipments, which i never want to do. It’s not terribly clear how to confirm you’re just ordering one thing one time. With the foaming toothpaste especially, i usually want to buy one tube of a certain flavor, and it’s not easy to order just one tubs. I have to go back through old orders and try to reorder that way because the toothpaste item page seems to want to give me two or more every time. And were I to want multiple toothpastes, or a subscription for toothpaste, it doesn’t allow you to pick multiple flavors. I do like the actual auto brush and toothpaste products, but ordering has been a frustrating experience. Suggestions include: - if an item is out of stock, gray out the page and list “out of stock” on the item, so people aren’t ordering things they can’t get. - have a toggle for whether split shipments are acceptable when ordering. - use a universal charging cable (like USB-c) for the ease of the customer. - default to single-item, one-time ordering on product pages. You can offer the subscription version as an option, but don’t default to that.

The plugging it into a different outlet didn’t work

Too expensive for toothpaste $45.

Dislike inability to speak directly with someone. Can not understand why there are NO Instructions with the items. The lack of durect, VERBAL communication made the process very time consuming and frustrating. Don't know if I'd bother doing this again, or would even recommend it to others, especially with the costs (time & money spent) involved.. items ordered in January, 2025.. this is March, 2025.. we still don't have the full order (thus, unable to really use the total products), and, still have some unanswered questions.

not bad . i recomended

UPDATE: After requesting cancellation and submitting a BBB complaint, I found out that my order was finally shipped. I got it yesterday and tried it out today. Too early to tell. Not willing to give 5 stars yet due to the month-long back and forth and I have only used the AutoBrush once so far. But I can say that I like that it doesn't feel flimsy and it came fully charged so I was able to try it out as soon as got the brush head and case cleaned. ORIGINAL REVIEW: 1 Star After a month, I still have yet to receive my AutoBrush V4 (purchased the bundle plus a brush case). I have several emails going back and forth with a customer service representative, who kept assuring me the back ordered items were being replenished and that my order should go out in the next couple of days. I even opted to switch the chosen color of the AutoBrush as the one I selected was constantly out of stock (also implied in the emails was that later orders of the same model were being fulfilled before mine). I am requesting the cancellation of my order and a full refund. I am sitting on their site with a Customer Service chatbox open -- it's been 15 minutes now and still no response from the rep. I wish I had had a better experience and could have actually tried the AutoBrush as I really wanted to test its coverage, whitening, and gum health features. I am also hoping that I am a rare case but I wanted my experiences to be known so that the next customer can make as informed as a decision as they can.

This product is very poorly made. It doesn't clean plaque off my teeth and my teeth are left feeling unclean. It does a very light clean with barely any power. In no way it compares to a regular toothbrush. I would not recommend this if you are looking to replace your manual toothbrush. It's a good idea, but a bad product.

I'm still a bit curious if it won't damage my dentures since it's only been 2 months since I've started using it. And so far so good. Will give it a four star if my dentures wont have any damage after 3 months. Still only 4 and not a 5 as like any other devices, it's not perfect but better than other copycats.