Kelsey
Posted
My experience was disappointing
My experience was disappointing. The service may work fine for routine refills, but when I experienced a concerning treatment issue, support and provider communication became circular and fragmented. Over 5 days, I was repeatedly sent back and forth between support and the provider without a clear answer or meaningful path forward. This created an unnecessarily stressful experience during a time when I needed clear guidance and support. The biggest issue was not simply limited flexibility, but the lack of care coordination and ownership when something went wrong.
Response from Trillium Meds· Jul 16, 2026
Thank you for sharing this, and we're sorry. Dosing guidance is handled by the independent medical group that cares for our patients, but making sure you get a timely, clear answer is something we take ownership of, and this fell short. Our provider group has been overwhelmed lately with the increase in demand, and they're actively bringing on more clinicians so patients get accurate answers without the delays. We'd like to look into this and make it right. Please reach us at [email protected] and we'll follow up personally.