Shop EyeglassesShop SunglassesExcellent quality prescription eyeglassesUblins established in 2019, our brand has been committed to providing high-quality eyewear products that combine functionality, style, and innovation. We believe that eyewear should not only enhance one's visual experience but also make a unique fashion statement.One of our key strengths lies in our wide range of eyewear collections, catering to various age groups and styles. From classic and sophisticated frames to bold and avant-garde designs, we offer a plethora of options to suit every individual's unique fashion sense. Whether you prefer vintage-inspired frames or modern, minimalist designs, our brand has something for everyone.Premium customer serviceOur brand also prides itself on its exceptional customer service. We believe that every customer deserves personalized attention and a seamless shopping experience. Our knowledgeable and friendly staff are always ready to assist customers in finding the perfect pair of eyewear that not only suits their needs but also complements their unique style.
Ublins (ublins.com) has 1,216 customer reviews on Consumer Courier, with an average rating of 4.4 out of 5.
Also known as
ublins.com
Website
ublins.com
Category
Vision & Hearing
Location
Plano, Texas
Listed on Consumer Courier
2026
About these reviews
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
EDIT: contrary to this response to my review, behind the scenes and emails they are not saying the same thing. This company is not to be trusted, if you are unhappy, you need to pressure them to do the right thing because they will not do it on their own. They will play games.
I am unhappy and wish to return the glasses I received as there are too heavy and I could not possibly wear them all day.
Response from Ublins· Sep 28, 2026
Thank you for posting this review and bringing this issue to our attention.
Please don't worry, we offer 30-Day Easy Return & Exchange.
If you don't like the glasses you bought, please contact our customer service department([email protected])within 30 days to do return and exchange or refund, or get other solutions.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
ML
Michal L.
Posted
Incorrect prescription
The communication prior to filling my prescription was good, although it seems perhaps it was misunderstood due to language barriers and the glasses I received had the wrong prescription. I entered the Rx information, and also scanned my prescription. Prescription is for progressive lenses, but I requested single vision lenses for distance only. I clarified this with a customer service rep, but the glasses still came with the incorrect prescription. The quality of frames and lenses was great, but I wish I could actually wear them. The return process was also very complicated and now I am stuck with them.
Response from Ublins· Sep 2, 2026
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
We offer 30-Day easy return and exchange.
We have never received any message or email from you requesting a return.
If there is any issue about the product, please feel free to email our customer service department([email protected]). We will get back to you in the shortest possible time.
We made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct.
Concerning this issue, could you please email again the photo of your prescription paper to our customer service ([email protected])for checking?
If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
We are also willing to remake the new glasses and reship to you, at our cost or refund you.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
CU
customer
Posted
DEFECTIVE GLASSES SENT - refusing refund
Purchased two pair of glasses that are supposed to transition and they do not, I took them outside wore them for over 30 minutes in sunlight to see if they would transition and they did not. Customer service told me to put them in the freezer to activate them?? what kind of silly direction is that if I paid for the glasses they should come fully completed. Now customer service wants to remake them and send back out instead of just providing a refund
DO NOT BUY FROM THIS ONLINE MERCHANT, taking weeks to get glasses that are incomplete is a waste of time and money
Response from Ublins· Jul 23, 2026
Dear Customer,
Thank you for posting this review. We thank every of our customers to give us their precious advice.
We always inspect each pair of glasses before shipment. We will only ship the products after ensuring everything is correct.
Therefore, before shipment, we inspected your glasses, the lenses are correct; they are photochromic lenses.
About the solution we proposed, it is because temperature can affect the color change of lenses. We sincerely apologize for any offense and inconvenience.
We didn’t refuse the refund. You just need to provide us with the corresponding photos: Please make sure the sunlight can shine directly on the lenses and wait for a while, then show us the photo of this condition. We emailed you the details about how to take this photo, but we haven’t received your response.
These photos can help us locate the issue, then we will know how to do next. If the lenses really have any issues, we are willing to remake the new glasses and reship to you, at our cost; or refund you as you requested.
Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
FL
flamingo L.
Posted
DO NOT BUY from Ublins
I ordered a new pair of glasses based on a friend's outstanding recommendation of this company. I received my glasses and within a day, they had cut into the bridge of my nose because the plastic bridge they use was very sharp. I immediately contacted Ublins and sent them photos. They offered to replace them but wanted another $80. Mind you, I'd already paid $225. They said I could return them but I'd have to pay the postage, I ended up 'negotiating' paying another $50 for another pair - ordered 2+ weeks ago now and have heard nothing. I ran into my friend of raving reviews and told him, he suggested I use chat instead of email, so I went on chat. They then tried to blame ME for ordering the incorrect size. I had already been down that road on email and these were exactly the same size as my current glasses - they refused to do anything about it and continued to blame me. Again, the plastic on the bridge is 'sharp' and digs into my nose and made it bleed - I sent them photos of it. I've gotten nowhere with them - DO NOT BUY from these people - if you have an issue, they refuse to deal with it and blame you for it. Never again. For what I paid, I could have gotten the glasses from my doctor to begin with and had someone to fix and issue and to try them before I bought them. Also, though they have an address in Texas, they are in China and when you email, you can tell by phrasing that - plus they answer you in the middle of the night. Buyer Beware!
Update to Ublins - did you not see the photo? the edge on the bridge is squared off and cut into my nose, it had nothing to do with size, these were the EXACT same measurements as my current glasses, the only difference is the part that rests on the nose on (all) my glasses is rounded, not straight across, and smoothed out, not a sharp angle as these were, again, not my fault - it's the overall design of the glasses, they fit fine, but after a couple of hours, they cut into the bridge of the nose
FINAL update - I received my new glasses, that I paid for and then Ublins offered to refund my $50 only if I amended my review (several emails worth) - and only AFTER I amended my review, with that said, I pointed out to them the fact that my review stands - and told them to just keep the $50, I wasn't about to be extorted over a lousy review for their attitude and my overall experience.
Response from Ublins· May 23, 2026
Dear Customer,
Thank you for posting this review. We thank every of our customers to give us their precious advice.
In your previous email, you only mentioned that the bridge of your nose was pressing against your nose, but you didn't mention that the material was sharp.
We carefully checked our inventory of your frame, and we personally tried it on, and there was no problem as you described.
So it is indeed because the size of the frame at the bridge of the nose may not be suitable for your face shape. As you mentioned, the overall size of the frame is not a problem for you, but the structure of each frame is different.
We still apologize for any inconvenience or trouble caused.
We offer 30-Day return and exchange. You just need to return the current glasses to our warehouse in TX to do the free exchange and we are willing to bear all the cost to remake the new glasses and reship to you, but you refused. So we proposed another solution, you can keep the current glasses, we will remake the new glasses and reship to you, only charging some processing fee. As your prescription lenses are customized products and the cost is high, we are still willing to bear part of the processing fee, charging only $50. And you agreed.
In fact, if you are still not satisfied with our solution, please feel free to speak up, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Please don’t worry, we have shipped out your new glasses and emailed you details about shipping details and the further solution.
Looking forward to hearing from you and resolving this matter promptly.
CH
Cellestine H.
Posted
Lenses were really off and not good quality
The lenses were not the right strength, took to an
Optometrist and was told lenses were not good quality and the frames break easily. The may look great but never again will I buy from UBLINS!
Response from Ublins· May 15, 2026
Dear Customer,
Thank you for posting this review and bringing this issue to our attention.
About the issue of the lenses, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription.
If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience.
About the issue of the frame, we also offer 365-Day Warranty. Concerning this issue, could you please email some photos of the broken glasses to our customer service department([email protected])for checking first?
Once locate the issue, we will know how to do next.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
ER
Erin
Posted
It's been almost 3 weeks since I paid…
It's been almost 3 weeks since I paid and purchased 4 pairs of eyeglasses. I still do not have a valid tracking number as of today. Customer Service is no help. They keep saying give it 1-2 more days for tracking but it never comes. I think it's a scam.
Response from Ublins· May 6, 2026
Dear Customer,
Thank you for posting this review. We thank every of our customers to give us their precious advice.
Could you please offer us the corresponding order number? Please contact our customer service department([email protected]), we will check it again for you.
We sincerely apologize again for the delay and inconvenience.
Waiting for your early reply.
CU
customer
Posted
Customer is awful
Customer is awful. I would not recommend buying from here if you have a prescription. They will not assist if you order is wrong. I am partially blind in 1 eye so I ordered my glasses with progressive prescription in one eye but they put only bifocal in the other lens so now I can’t use the glasses at all. Ordered 3 pair almost $400 down the drain. I contacted customer service to ask if they would simply send a blank lens and they keep telling me my PD was wrong until they just stopped replying all together. Definitely gave someone working in the basement vs corporate customer service. I had the save issue with their competitor Fytoo. But Fytoo recent the glasses after just one and me simply paying for shipping. My advice is or from Fytoo because if they make a mistake they are not willing to correct it. Seems once they have your money you’re on your own. It really sucks that they wouldn’t help me correct this. But the way they tried to play and blame it on something that was not in question infuriated me. Clearly they just wanted me to give ip and go away and when I didn’t they stop replying. Also they had me sending pictures with a credit card up to my face and still didn’t help me. Now I regret deeply sending those pictures because why did they need them and what are they planning to do with them? Of they were not going to help me.
If you are just ordering frames you get what you pay for but PLEASE DO NOT ORDER FROM HERE IF YOU HAVE A PRESCRIPTION. Glasses are trendy. Quality not the best but they would have worth it I guess for the price.
Response from Ublins· Apr 19, 2026
Dear Customer,
Thank you for posting this review. We thank every of our customers to give us their precious advice.
We respond carefully to every email from our clients. If you haven't received it, please check your spam/junk mail folder.
We couldn't find any information about your order in this comment. Could you email the relevant information to our Customer Service Department([email protected])? Then we will check it again for you.
Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
FJ
Frances J.
Posted
Buyers Remorse
If you are looking for customer satisfaction don’t order from this company. No matter what you say, they will not give you a full refund. I purchased 2 pairs of glasses from this company that I’m not happy with. The first pair the frame color did not look like the ones on the website. I needed that particular color for an upcoming event. The 2nd pair I’m unable to see out of clearly, blurred vision & dizziness. Will not recommended or ever purchase from here again.
Response from Ublins· Apr 7, 2026
Dear Customer,
Thank you for posting this review. We thank every of our customers to give us their precious advice.
About the issue of the first pair, we have explain it in details. We have double checked it. The color is correct. What we display on our website are all physical photos, but there might be some visual differences due to different lights in sunlight and screen, hope you can understand.
We offer 30-Day Easy Return & Exchange. If you don't like the glasses you bought, you can return it to us to do one-time exchange or refund, or get other solutions.
About the issue of the second pair, we made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct. According to your description in the email, we offer the solution that we will bear all the cost to remake the new glasses and reship to you. Or after inspection, if there is any issue with the lenses, we are also willing to refund you the full amount of this pair.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
