Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Shannon
Posted
Mary was very helpful and quick to respond and resolve my questions.
Response from Upstep Custom Orthotics· Jun 6, 2024
Thank you for sharing your experience with Mary! We will be sure to share your feedback with her.
Wendy B.
Posted
Got all the information I needed and suggestions on what insole would work best for me.
Response from Upstep Custom Orthotics· Jun 6, 2024
The agents on our live chat are always there to help! Thanks for sharing your experience!
Mangesh C.
Posted
Very slow delivery, not yet received the order after ordering since 3 months
Response from Upstep Custom Orthotics· Jun 3, 2024
Hello, we would love to provide you with an order status. Please visit us at upstep.com to chat with a live agent or email us at [email protected]. We look forward to hearing from you!
J H.
Posted
They were so good about redoing the inserts when it was possibly my mistake. That's rare. I would recommend the company to anyone. Can't wait to try them. Excellent customer service and quick response back.
Response from Upstep Custom Orthotics· Jun 3, 2024
Thank you so much for your recommendation. We are so happy you chose Upstep!
customer
Posted
Ordered custom orthotics from Upstep on 3/23/2024. No updates on status of order x1 month. Emailed customer service on 4/21/2024 requesting order status update. Received an email response on 4/22/2024 stating, "your custom orthotics are scheduled to ship in 10-12 business days". Orthotics were received on 5/9/2024. Product seems of good quality. Despite following the recommended break-in period, wearing the orthotics result in increased feet discomfort. Orthotics may just not be for me... Looking to return for full a refund as I purchased solely based on the "Try At Home 180 Days Free 180 Day Money-back guarantee Love it or a full refund".
Response from Upstep Custom Orthotics· Jun 3, 2024
Hi there, we are sorry to hear you are experiencing discomfort. We would love to look further into this and provide you with options. Please email us at [email protected] to be assisted by our customer care team. We will take care of this with you.
Roger S.
Posted
Perseverance paid off I got my first set of inserts, I ordered 3, pretty quickly. I must have left off the eval that I wear a 4E wide shoe. The inserts were narrow. SO, they offered to send me another set! I mentioned my heel pain from plantar fasciitis, so they suggested more heel padding. I said sure why not. BUT, the extra lift in the arch made it too uncomfortable. SO, I was late to get back to them but even though they were out of warranty they agreed to give me one more set that was the original design but wider. That did the trick! They were perfect. BUT the key here is that every person I spoke to, or emails, every encounter was top of the line customer satisfaction first and foremost. They never said "sorry not our fault" they just kept helping me get the insoles I need. I got a set of insoles many year ago in a Dr. office. Custom made. All 3 sets of insoles were less than that 1 pair and better quality. Best company interaction in a very long time. Great people, great product! Thank you for sticking with me and not giving up. I thank you, but most of all my feet thank you. Roger in Largo FL.
Response from Upstep Custom Orthotics· Jun 3, 2024
Your review brought a smile to our faces. It warms our hearts knowing how happy you are with Upstep and the service you receive with us! Thank you so much for sharing your experience.
Joshua
Posted
I had a concern in regards to an email that I was sent and Mary addressed my concern and provided me with a satisfactory solution.
Response from Upstep Custom Orthotics· May 31, 2024
Thank you for sharing your experience! We're glad Mary was able to help and provide a solution that worked for you.
Debbie
Posted
I am still waiting for my insoles. It has been since March.
Response from Upstep Custom Orthotics· May 31, 2024
Hi there, thank you so much for reaching out! We would love to provide you with an update on your order. Please visit us at Upstep.com to chat with a live human or email us at [email protected] when you get the chance. We look forward to assisting you!
