Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Eric T.
Posted
Mary was a very helpful in me placing my order. very professional and quick to respond,
Response from Upstep Custom Orthotics· Jan 11, 2024
Thank you for your kind words! We're so glad Mary could be of assistance, and appreciate you highlighting her professionalism and responsiveness.
David A.
Posted
This was a repeat order as I like these orthotics very much. I just ordered a couple more so I don’t need to keep moving them between my different shoes.
Response from Upstep Custom Orthotics· Jan 11, 2024
We're so grateful for your continued trust in our orthotics! The fact that you've come back for more speaks volumes about their effectiveness and comfort. Ditching the shoe shuffle is a smart move - your feet will thank you!
Maynor O.
Posted
I call and left a message 3 times non-one ever call me, i was only able to get crevice by calling early in the morning very bad experience, please uou need work that . Yol you merchandise is expensive.!!
Response from Upstep Custom Orthotics· Jan 18, 2024
Hello, thank you for taking the time to share your thoughts. We offer many forms of communication. Which includes phone, email, chat, and social media. If you ever cannot reach us via phone, email and chat are less than 24 hours replies! Thank you again.
Al L.
Posted
Kristen was professional and answered all my questions in a timely manner.
Response from Upstep Custom Orthotics· Jan 11, 2024
Kristen rocks! Thanks for letting us know about her helpfulness and quick replies - it makes our day to hear such positive feedback! We strive to make every interaction smooth and informative, and Kristen is a pro at exceeding expectations. Thanks for choosing us!
Mike S.
Posted
Mary was very helpful with suggesting products and clarifying the sale and ordering process.
Response from Upstep Custom Orthotics· Jan 11, 2024
We're so glad Mary could be your expert guide! Her dedication to understanding your needs and navigating the ordering process seamlessly is truly commendable. Thank you for highlighting her helpfulness and clarity. We'll be sure to share your feedback with her!
Gail C.
Posted
I was very upset with the delivery of my inserts. They were 3/4 the full size. There is nowhere on the website that tells customers about 1/2 an insert. I have seen no pictures of the 3/4 inserts. All the pictures show full size inserts. They are VERY expensive! The service rep that helped me was very respectful and listen to my concerns and complaints. I decided to get a full refund.
Response from Upstep Custom Orthotics· Jan 11, 2024
I understand your frustration with the initial delivery of your inserts, and I sincerely apologize for the inconvenience and disappointment it caused. It's definitely not the experience we want our customers to have, especially considering the investment involved. I can assure you that the standard and intended size for our inserts is full length. There are indeed some cases where 3/4 inserts are offered for specific medical reasons or footwear compatibility, but this should be clearly communicated to the customer beforehand. The lack of information readily available on our website about this is a valid point, and I'm glad you brought it to our attention. We're reviewing our website content and communication channels to ensure complete transparency about all product variations and their specific uses.
David L M.
Posted
The best because you have imprints already and it saves time on production and arrival thank you 🙏
Response from Upstep Custom Orthotics· Jan 11, 2024
You're spot on! The imprints definitely streamline the process, from production to delivery. We're thrilled you're happy with the quick turnaround time!
Joe T.
Posted
Attention to detail.
Response from Upstep Custom Orthotics· Jan 11, 2024
Thank you!
