Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Ken
Posted
quick response, direct answers.
Response from Upstep Custom Orthotics· Jan 4, 2024
Thank you for appreciating our quick response and direct answers! If you have any more questions or if there's anything else we can assist you with, feel free to reach out. We're here to help!
db
Posted
No notice of needing photos and then when going out to the camera it would not work. Manually going to camera you could then not navigate back to order. Rest of the site was pretty standard and functional
Response from Upstep Custom Orthotics· Jan 4, 2024
We appreciate your feedback on the issue with the camera and navigation on our site. We apologize for any inconvenience this may have caused. Our team is actively working to improve the user experience, and your input helps us identify areas for enhancement. If you encounter any further issues or have additional feedback, please feel free to reach out. Thank you for bringing this to our attention, and we appreciate your understanding.
customer
Posted
KASIE did a great job ! Give KASIE a raise!!! Super helpful and informative.
Response from Upstep Custom Orthotics· Jan 4, 2024
Thank you for the fantastic feedback on Kasie's assistance! We're thrilled to hear she did a great job and was super helpful and informative. Your commendation is truly appreciated. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to let us know. Thanks for choosing us, and we hope to continue providing excellent service!
customer
Posted
I’m looking for an alternative to my current orthotic provider. It has become to expensive to get new ones. I am in hopes yours will fit and use top quality materials.
Response from Upstep Custom Orthotics· Jan 4, 2024
We understand the importance of finding a cost-effective alternative for your orthotic needs. Our aim is to provide high-quality products while keeping affordability in mind. We offer a range of orthotics crafted with top-quality materials. If you have specific requirements or questions, feel free to share more details, and we'll do our best to assist you. Thank you for considering us as your alternative orthotic provider, and we're here to help with any further information you may need.
Wesley C.
Posted
My feet kill me and have had these for a couple year and pain went away. Just ordered my second pair and I believe they are way worth it.
Response from Upstep Custom Orthotics· Jan 4, 2024
We're delighted to hear that our orthotics have been beneficial in relieving your foot pain. Thank you for sharing your positive experience, and we appreciate your trust in us for a second pair. If you ever have further questions or need assistance, feel free to reach out. Wishing you continued comfort and relief with your new orthotics!
Trish
Posted
Mary was super helpful and knowledgeable in completing my order down to helping me determine how to find orthotics for heeled shoes. She also went above and beyond to help me with using my FSA funds. Thank you!
Response from Upstep Custom Orthotics· Jan 4, 2024
We're thrilled to hear about your positive experience with Mary! It's fantastic that she was able to assist you thoroughly, from helping with your order to providing guidance on finding orthotics for heeled shoes and navigating FSA funds. Thank you for acknowledging Mary's helpfulness and knowledge. If you have any more questions or need further assistance, feel free to reach out. We appreciate your trust in us, and we're here to ensure your satisfaction every step of the way!
Michaelene M.
Posted
You stepped to reach out to me through my phone to ask me for more information about my feet I had already sent them my stepped in molds. They evidently wanted to make a better fit for my foot which I think is impressive that they reached out. I will be so excited if I actually get satisfaction from something I’ve purchased, if I could give you a star rating at this point it would be a 20 no mistake. I chose the right company for my feet.
Response from Upstep Custom Orthotics· Jan 4, 2024
We're thrilled to hear about your positive experience, and we appreciate your kind words! It's fantastic that our team took the initiative to reach out for more information to ensure a better fit for your orthotics. Your satisfaction is our top priority, and we're honored to have earned your trust. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing UPSTEP and we look forward to providing you with top-notch products and service!
Celerina S.
Posted
Something is wrong with the scanning app. How I can get my order if scanning takes so many times keep giving me X
Response from Upstep Custom Orthotics· Jan 4, 2024
I'm sorry to hear about the issues you're facing with the scanning app. To assist you promptly, I recommend reaching out to our customer support team directly. They can provide personalized assistance, troubleshoot the problem, and ensure you receive the necessary support to complete your order successfully. You can contact them through [customer support email/phone number] and they'll be happy to help resolve the scanning app issues. We appreciate your patience and understanding.
