Dwight W.
Posted
Fast and knowledgeable
Fast, knowledgeable and to the point. Kasie made getting help very easy.
Response from Upstep Custom Orthotics· Jun 6, 2023
Thank you for sharing!

Great
3,671 reviews
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Dwight W.
Posted
Fast, knowledgeable and to the point. Kasie made getting help very easy.
Response from Upstep Custom Orthotics· Jun 6, 2023
Thank you for sharing!
M. C.
Posted
Product is superior to my doctor provided custom orthotics while being about $800 cheaper. This is a purchase of a second pair so I dont have to constantly move them from dress shoe to sneakers every morning and night. Regret not buying the second pair 2 years ago when I purchased these. They have my mold on file so dont even have to re-mold. Both transactions were easy and friendly. My brother had the same experience.
Response from Upstep Custom Orthotics· Jun 6, 2023
Thank you! Thank you!! We love to hear this!! What a difference our orthotics can make! All of this X2 with your brother as well! Wow! Amazing! We cant be more happy to have been able to help you! Dont forget! All returning customers receive a nice discount on the next pair!!
John
Posted
Customer service has been great working with making the insoles perfect
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you, John! We really appreciate the feedback!! Thank you for becoming a part of the Upstep family!
pk
Posted
Swift response.
Response from Upstep Custom Orthotics· Jun 5, 2023
Thanks!! :)
Stephen H.
Posted
Kasie gave me all the information that seemed appropriate. She advised me to provide all pertinent information to the podiatrist.
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you for letting us know how your experience with Upstep went!
Nihit B.
Posted
Mary was very supportive of my requests and did everything she could to accommodate them. All stars for customer support.
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you for the 5 star review~
William
Posted
Mary made this all straightforward and easy.
Response from Upstep Custom Orthotics· Jun 5, 2023
That is perfect and we love to hear how the experience with Upstep was!! We are here every step of the way!
linda
Posted
Kaysie did a good job.
Response from Upstep Custom Orthotics· Jun 5, 2023
Thank you!