Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Charlotte B.
Posted
I love this product..I have ordered once, and now ordered another 2 pair! Thanks for the discount!
Response from Upstep Custom Orthotics· Jan 25, 2023
We love that you love your orthotics!! Amazing review! Thank you very much!
Stacy L.
Posted
Ordered in Nov. My eta date of completing my insoles keeps being bumped out. Now it’s mid February - no email communication to tell me of the further delay. This is not a short wait as they say. I have no trust in this company and will not order from again. If the date gets moved again I will seek to file for a charge back on my cc.
Response from Upstep Custom Orthotics· Jan 24, 2023
Hello- we would love to assist you further. However, we do not see an order associated with this name. Kindly send us an email to [email protected] for an order status. In addition, updates are emailed regularly. Please check your spam folder. We look forward to hearing from you!
Sam
Posted
Kristen was very very friendly and helpful! I was very appreciative of the conversation and customer service! Please give her a gold star or what ever type of recognition you give <3
Response from Upstep Custom Orthotics· Jan 24, 2023
Thank you very much for your feedback! We will sure let Kirsten know how you feel!!
Matt J.
Posted
I wanted to go back and change an answer on one of the quizzes but it wouldn’t let me go back.
Response from Upstep Custom Orthotics· Jan 24, 2023
Hello- welcome to Upstep!! One of our Representatives will contact you shortly to go over the order you placed. If changes need to be made we can certainly do that for you! You arent alone. We are here for you every step of the way!
Mike
Posted
Samantha was awesome! She helped me with some decisions and also added a note for me after the order was completed. Thx!!!
Response from Upstep Custom Orthotics· Jan 24, 2023
We appreciate you taking the time to provide your feedback! It all starts with customer service! They are the face to our business and we know how important it is to provide only the best!
Sophia D.
Posted
First time purchasing custom made inserts, and the customer service representative, Samantha, was very helpful and answered all my questions.
Response from Upstep Custom Orthotics· Jan 24, 2023
Fantastic to hear! Thank you!! Welcome to the Upstep family!
customer
Posted
Your system wouldn’t accept my apartment number and now I don’t have my order. No one called me or emailed me to confirm my address if they could not send it. I’ve had a lot of scam texts so I do not open them at all. They only emailed me me back because I emailed first snd I sent another email stating for a refund,
Response from Upstep Custom Orthotics· Jan 23, 2023
Hello, thank you for brining this to our attention and for joining the Upstep family! Please note, our offices are closed at 11P.M. Eastern time when your emailed was received. However, one of our representatives emailed you this morning to obtain your apartment # so we can ship a new impression kit. We look forward to designing your new orthotics!
frank K.
Posted
Answered my question quickly and thoroughly.
Response from Upstep Custom Orthotics· Jan 23, 2023
Great to hear!! We appreciate your feeback!
