Great
3,671 reviews
Upstep Custom Orthotics#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Consumer Courier, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
minerva S.
Posted
Ease of choosing options really helped me navigate insole buying screens.
Response from Upstep Custom Orthotics· Dec 12, 2022
We're happy to see that you had a 5-Star experience at Upstep! Thanks for sharing.
calfoster
Posted
Great chat, appears to be good product. Great 180-day money back guarantee! Upload of pictures at the end re my current shoes was a little challenging, as I couldn't decide what shoes I was going to insert them in. Plus I have 75+ variety of shoes! And they won't work with sandals :-(
Response from Upstep Custom Orthotics· Dec 12, 2022
Our orthotics do work with some sandals. If you are questioning which style, please send a photo of the sandals to [email protected] to see if we can design orthotics for the sandals you own.
Adam
Posted
Great customer service. I opted for Upstep since I can get a refund if they don't work out for me...
Response from Upstep Custom Orthotics· Dec 12, 2022
Thank you for trusting us!! We offer a wonderful warranty so our customers can have peace of mind!
Mo S.
Posted
I wish I have read these reviews before I placed my order. Now I know it’s a normal practice to delay shipments. 16 days is actually 16 weeks. Very bad and I will be asking for my money back
Response from Upstep Custom Orthotics· Dec 9, 2022
We are very sorry for the unexpected early holiday demand. We’re normally known for our exceptional turnaround time on a custom product, and we regret that we missed the mark. We promise your orthotics will be worth the wait. Please allow us to serve you and provide the relief you were looking for. Once we have your foot impression, reordering is a lot quicker. Have a happy holiday season.
Jeff
Posted
So far so good! Just sent my mold in. I’m hoping to get them soon as stated on the website!! Read some negative comments about not receiving within the time stated. However, the positive comments from customers that share my same foot pain are very reassuring!
Response from Upstep Custom Orthotics· Dec 12, 2022
Thanks so much for your good vibes and positive outlook!!
Rod
Posted
Very good experience so far
Response from Upstep Custom Orthotics· Dec 6, 2022
Thank you for taking the time to review your new orthotics! I’m so glad to hear that our staff was able to make your experience with us a memorable one and that you enjoyed your orthotics so much that you ordered another!
Roseanne C.
Posted
My b/l plantar fasciitis with the help of physical therapy has substantial subsided! Thank you!
Response from Upstep Custom Orthotics· Dec 6, 2022
You are so very welcome!! What great news!! Thank you for believing in our custom orthotics!!
Patricia
Posted
I was interested in getting insoles for my brother as a gift and Mary chatted with me and helped me.
Response from Upstep Custom Orthotics· Dec 6, 2022
Happy to hear our live website representative was able to assist you! We offer live chat for everybody because we want you to have a seamless experience!
