UsenetserverReviews of usenetserver.com

Suddenly they charge more. Want to change plan, but can't on their website, have to write them for that. Capcha/ticket system not working, so can't write them anything, it is 2026 and there is no valid ways of contacting a web based company?

increased price without notification. system locked me out and submitting a ticket system does not work. Used to be good but now avoid like the plague.

Had a Black Friday 2019 deal with a lifetime 85% discount, which meant I was paying $36 a year; now they have reneged on my "lifetime deal" and nearly doubled the price to $59, all without any notice. Worst still, if I had have been told they could no longer offer this Lifetime deal, I could have signed up to a deal with them, just two weeks before my subscription was due to end at the a new price of $36 for the year. Not impressed

Usenetserver is basically fine. BUT, they think it is OK to ask paying users to rate them. We will rate you when we feel you deserve it. Reaching out just reminds us that we are paying you to hassle us instead of just offering great service.

What went wrong this time? I recently discovered that my 1-year subscription fee for UsenetServer.com increased from $19.99 USD to $43.99 USD without any prior notification before the automatic renewal in PayPal. This sudden and significant price hike came as a complete surprise and left me feeling frustrated and dissatisfied. How can this company improve? Transparent Communication: UsenetServer.com needs to improve their communication with customers, especially regarding changes in pricing. Customers should be notified well in advance of any price increases to allow them to make informed decisions about their subscriptions. Clear Notification Policies: Implement a clear and transparent notification policy for all account changes, including price adjustments. Sending an email notification at least 30 days prior to renewal would be a good practice. Customer Service: Enhance customer service by providing prompt and helpful responses to inquiries about billing and subscription issues. An accessible and responsive support team can make a big difference in customer satisfaction. Remember to be honest, helpful, and constructive! I'm sharing this feedback in the hope that UsenetServer.com will take these suggestions seriously and improve their service for existing and future customers. Transparency and good communication are key to maintaining customer trust and satisfaction.

Can't log into their site. Can't open a ticket because of an IP block. Requests information to get back that you can only get from LOGGING INTO THEIR SITE. Support has been useless. You'd think a login and password would be enough to get the ball rolling but I don't think support wants to do their job.

I edited this review because they raised my rates without my permission and tried to charge me almost twice what I signed up for. If I could give them zero stars, I would.

At first I was excited to become a member, but have decided to cancel my subscription because I keep getting locked out of my new account. It's been over a week now that I have been back-and-forth with customer support and I still keep getting locked out. I keep trying to recover my username, but the name they send me doesn't work. Beyond frustration. Security make sures you can't use your account. The whole issue might be resolved quickly if I could actually talk to a human, but alas that's not possible ... they don't provide telephone support!