United States MintReviews of usmint.gov

The fact that I lost the money I had worked so hard to earn to them swiftly and without getting any feedback or a response to my letters means that using this service has unavoidably cost me a lot. Before the well-known company 𝐺𝑎𝑎𝑟𝐷 𝑖𝑜 intervened, the situation was terrible; only then did THEY ACTUALLY SAVE MY BAD ASS. I love 𝐺𝑎𝑎𝑟𝐷 𝑖𝑜

inept customer service reps that can barely speak english. separately, today they could not take a payment over the phone, asking me to call back in the morning, that their system is not working......no excuse for that

I was recently lucky enough to have the chance to order the 2025 proof silver American Eagle with the US Army 250 anniversary privy mark and these idiots simply put it in a box put a shipping label on the box and sent it without even bothering to put any tape whatsoever to secure the coin from getting lost. The post office marked the box received without contents and received unsealed there are absolutely no markings whatsoever on the box where any tape was ever applied and it appears I'm out the coin as I'm sure they are sold out. Totally unacceptable and totally incompetent on their part

I had to place two separate orders and paying for overnight delivery on both orders because of their system would not allow everything to go on one order. The next day I logged in to confirm that they were shipped overnight as I paid, did you find that my second order was canceled. Nobody could give me a good explanation on why and even though the money was already taken from my card that I used they said that I would have to assuming another order and pay it all over again and the other charge should just drop off. I had to speak to One customer service rep and two managers and each one was telling a different story of why and how and when and who... All I can say is purchase at your own risk and when you get your coins if you're a beginner have them verified with an appraiser or a coin expert. Because this company seems to like to pull some shady stuff...

I have been a long time customer of the US mint and today I cannot log in. I keep getting a message saying my password is incorrect. I follow the link to reset my password, change my password and log in again and get the same message. I tried to email the mint through their contact us link and I got a message back that the sublink is not valid for the mints directory. I hope this isn't a farewell as I hoped to be a customer for some time to come.

The us mint has terrible unsatisfactory customer service.My order was not scanned at the post office for delivery, it was a Christmas gift I ordered for my 11 year old nephew.Ordered on Oct.25th . Now they say I have to wait 4-6 weeks for a refund . How do I explain this to a 11 year old that had his heart set on this Christmas gift . This is not the first time they have made mistakes.I urge people not to have trust in this failed government organization.If you want to experience failure order from them . Warned !!!!!

Beware of this company usamint. They will never accept a return once you order. Save the box, and all communications. Their advertising is quite mis to misleading.

I found alot if useful and good information in here I would highly recommend.