Average
144 reviews
One of the Largest online distributors of bath parts and spa parts online. If the product is available, we have it. We have over 15,000 of bath part and spa part in stock.
US Parts Center (uspartscenter.com) has 144 customer reviews on Consumer Courier, with an average rating of 3.8 out of 5.
144 approved reviews, newest moderated first
Pai M.
Posted
This company is now going by bathparts.com or bath and spa superstore. Rod Kidman is one of the worst people to ever buy fro., he doesn't stand behind his products. He started to bathparts.com because of all pad reviews from US Parts Center
Jody G.
Posted
Do not purchase from this company. They don’t have a phone number on their website for a reason. They don’t return emails. Can’t get an RMA out of them for an exchange. Terrible customer service.
Gwen V.
Posted
We ordered brake claws december 2022. December 2023 they were broken. We called and explained the thing. We could send the old ones back, and we could get 50% money of the new ones. We did send the old ones to them. But in a normal box, not a box of them. Now they can’t/ want do anything for us
Bruno D.
Posted
Beware!!!! Bait and switch. Paid for items and did not receive no help. Look at the BBB. Terrible customer service.
Roger B.
Posted
Same exact situation. Orders a heat pump, it came w/o sensors and clearly NOT the pump described or shown in photo. Now getting the run around, “we contacted accounting & returns”. This is a BOGUS company beware!
Kenneth M.
Posted
I ordered a heater for my hot tub. The site clearly stated the name of the brand name part with a pic of the heater. What I received was a universal heater without sensors that looked nothing like the pic shown and described on the US Parts Center site. I could have bought that universal heater else ware online for $30 less. My emails to US Parts Center requesting a return have gone unanswered for more than a week now. I just want them to right the wrong. Not Happy!
Shawn D.
Posted
Ordered a part 1 month ago, still not fulfilled. We cannot get an answer at the phone # listed, we cannot get a response from the email listed and the “live chat” on their site does not work! They have our $$$$, beyond frustrated that we cannot get a response!
Gabi
Posted
we bought a pump from them it came 2 weeks ago they send the wrong pump and now we can not get a hold of anybody to have it corrected phone number they post you get a short ring and nothing my husband send 2 emails so far no respond i contact them on twitter nothing if we will not hear from them by end of the week we will get legal representation its bs you buy something and they send the wrong part and dont want to correct it if i could give a 0 i would
