Gary B.
Posted
Excellent customer service and great…
Excellent customer service and great communication about the process. The repair was done perfectly and quicker than expected. I'm very pleased!

Excellent
688 reviews
Inventors of the "Whip style" vaporizer, aka the vapor box. We believe in releasing the oil content from herbs using only heated air. No contact between the herbs and any hot surfaces. No metal, teflon, or plastics in the heating element. Breathe easier with our special attention to inhalation quality. Most our products are built in our workshop in Los Angeles, CA, with some specialized parts coming from custom factories around the world. All VB products are designed and tested here and fall under our self imposed strict standards for inhalation safety.
Vaporbrothers (vaporbrothers.com) has 688 customer reviews on Consumer Courier, with an average rating of 4.9 out of 5.
688 approved reviews, newest moderated first
Gary B.
Posted
Excellent customer service and great communication about the process. The repair was done perfectly and quicker than expected. I'm very pleased!
Elisabeth W.
Posted
I LOVE Vaporbrothers!! I bought my first one 14 years ago. It survived daily use, moving six times, and being dropped twice. I just took advantage of the trade in policy for a new one. (So kind. Love that, thanks!!) The couple days waiting for delivery - I missed my VB so much! This time I got the orange box & hands free whip. I LOVE IT! Not only is the box cool looking, it is the greatest vape around. The airflow is awesome- unmatchable. Ahh… no smoke. Just dense, great tasting, medicinal vapor. Thanks for making such an amazing product. Thanks for rewarding customer loyalty, donating vapes to those in need and being such kind, hard working, fun group of people. Vaporbrothers rule!!
Michael W.
Posted
Very good customer service and support.
JB
Posted
I've done business with Vapor Brothers for close to 20 years. The products are made well and they're constantly improving desktop vape units via accessories (that are also made well). Once I even sent in a desktop yet for a warranty repair and it was a very smooth process. Great company in my book!
Response from Vaporbrothers· Jul 28, 2022
Thank you so much for you words and loyalty. We appreciate you!
She D.
Posted
Great device. Love their customer service.
Robert A.
Posted
My old vapor died after many years. Ordered a new one and it came in a timely manner. Works so much better then the old one. Am loving it.
Graeme B.
Posted
Great service to international customers through trying times with shipping etc. Super impressed with the communication with the staff - nothing is a problem and the items requested were provided with additional parts included free of charge. I highly recommend dealing with Vaporbrothers - they have great products and know how to please their customers.
Response from Vaporbrothers· Jul 26, 2022
Hi Graeme! Thank you so much for your support. Times are trying but loyal customers like you keep us running. It is our pleasure to service you during these difficult days. - VB Support
Eva D.
Posted
I have yet to try my new product because I want to keep it unused for international travel. However, before I purchased it, I reached out to customer service with a question. They reached out to the designers of the product looking for an answer and came back to me with one. That was all I needed to know to buy it. I received it very promptly! I trust the research they do into products before offering them on their site. I have been so satisfied with my OG vaporizer from them, and got loved ones into them too. It is good to have companies that really care about offering the best products for their users. It's cool to know they have as much love for the practice as I do, and they're looking out for us!
Response from Vaporbrothers· Jul 20, 2022
Hey Eva, that's excellent. We're so glad we can help and you're happy. Safe travels!