VerizonReviews of verizon.com

Fast coverage but overpriced—mystery fees every month, terrible customer service, and only worth it if you need reliable signal in the middle of nowhere.

Long time customer. Very happy with their cell phone coverage. You have to go into their stores to keep up on your plans and get discounts. But if you do, they have competitve rates and discounts on phones. I have 4 lines for my family. All good, IMO.

Their stores employ zombies who move at 0.25x speed. Asked about a promo – rep took 20 minutes to open Chrome. Then said "That ended yesterday." Meanwhile, their website still advertised it.

Nicole, who works in customer support for Verizon, was a great help to me today in figuring out my bill. She is very professional, very friendly and a pure joy to talk to. Employee's like Nicole not only add to Verizon's reputation, but she enhances it as well.

Second time I have tried WiFi. First time, the WiFi router failed after 90 days. Many, many attempts to get it repaired were unsuccessful. Now, several years later, tried again. This time, it won’t authenticate. First effort to fix with customer service representative failed. Second attempt via chat, rep couldn’t fix. Referred to tech support, who never answered.

I'm currently a Verizon Customer who has had multiple billing issues with Verizon and filed several FCC complaints. Supposedly one was resolved, but after it was resolved all of my discounts including the customer loyalty discount was removed making my monthly internet bill unaffordable. I just requested my case with the FCC be reopened because this is straight up retaliation on Verizons part. Discounts aren't only applied for less than 1 month then just removed. What a joke, talk about deceptive billing practices. Unfortunately they're the only Internet service available where I live which is a Monopoly (also illegal) to my understanding. I'm hoping the FCC does a proper investigation and encourage others to follow suit and contact the FCC if they've had any sort of issues with Verizon.

My bill is always higher than expected, and their customer service is terrible. I’ve called multiple times for issues, and all they do is put me on hold forever or give me the runaround. They don’t care about loyal customers at all. Worst experience ever.

The word trust and Verizon will never appear in the same sentence unless the hyphen anti is in front of it. Just one of the largest companies with a "FU" give us your money or get lost attitude. We have a million more customers to extort. you make no difference! 20 years of shit and they still use the same FU polices!