Linda N.
Posted
This is more than annoying
This is more than annoying. They keep on charching €79,- every two months while I already made clear that I'm not satisfied with the app!!! They clearly must see that this app isn't being used by me, but nonetheless they charge me for it!!! I'm really fed up.
Response from Verv· Aug 31, 2023
Hello Linda, Thank you for contacting us. We are sorry to hear that you are not satisfied with our app 😔 ℹ️ Please note that premium subscription renews automatically unless it is canceled. We see that when you messaged us, our support team sent you detailed cancellation instructions so that you could stop your membership. However, it remained active until now. We do not monitor your activity in the app, so the subscription does not end automatically if you don not use the app. ✅ We have just canceled your membership from our side. It will not auto-renew, and your account will not be charged anymore. The premium features will be active till the end of the current cycle. If you have any further concerns, please contact our support team at [email protected] and we will do our best to help you. All the best, Verv




