ViasatReviews of viasat.com

Tech mismanaged his schedule

Your customer service is not customer service care. It’s impossible that I used 15.1 GB on a date that I was in the hospital, and it’s impossible that the 10 GB data boost was used within less than 24 hours. I reported this issue and was asked to call back within 3 to 5 days due to a network outage. Unbelievable. In the meantime, I am without internet and refuse to throw my money away on another data boost that suspiciously will last a few hours. I am in the process of hunting for another internet provider and will be canceling with ViaSat. I have been a loyal customer for years, but the loyalty is one-sided.

A realperson walked me thru the test process on the phone. And then set me up with a better and less expensive plan. Pretty good!

After a small hiccup with the original technician getting delayed, the follow up was great, the service was exceptional.

internet speed is so slow I can't watch any videos or livestream. Installer came on time and install went ok. Slow speed is the problem. I had a call from the support person but no final fix or call back. Slow from the start of service.

The tech was here right at 8am and put my new modem in, it works great, no telling how long the old one was going out because my internet had been so bad for weeks and us working great now, thank you.

We had a bad experience with Starlink and finding Viasat to replace them was a small miracle.Customer service has been great so far and we are relieved to know we can call on them if we have issues. Our Tech person was so helpful and knowledgeable.

With the work that the tech came out and then there are no complaints on my end