Andy S.
Posted
Awful Installation Issues
Seriously, if you want to avoid a headache then steer clear of this. Installing the free version was simple but like all free versions they dangle you the carrot and then push you to upgrade to access the full program. However, upgrading is anything but straightforward. I purchased it on a Friday and instead of getting an immediate download I have to wait for them to send an email with their acceptance and download instructions. Why? With the Activation key I now go to the simple add in registration box and put in the registration key. It doesn't work. I get file activation error. I download again, uninstall, download etc and it does not work. Finally support get back to my email sent over the weekend at 14:04 pm on Monday with instructions to turn off my firewall, re-install as administrator and follow their link for the new download. The link they sent returns a 404 Error. Pretty frustrated now and sticking with this re-install, with the firewall off I manage to get Activation and my new screen now shows Pro version installed. I close it down and re open it only to find it has reverted to the free version and the activation code does not work again. Support now ask me to go through the process of re-installation again at 15:29 and I reply explaining that their activation does not work. Suffice to say I get no further reply that day. So 4 days after purchase here I am with no VSDC up and running. VSDC need to smarten up their act if they want to sell this software. Life is too short for lousy systems and poor support. People move on. With this software you will lose the will to live. I have moved on and bought splashed out on a well known brand name. It installed immediately and I was up and running in no time. It is worth spending the extra money rather than waste time messing around with software like this.