ViewrailReviews of viewrail.com

Very happy with our Viewrail experience. The stairs and rails are the highlight of our home. The installers were great to deal with.

Scott and his team were extremely helpful in providing a beautiful white oak handrail that is now the focal point of our entryway balustrade which gets plenty of compliments. Best of all, I was able to take a road trip to Goshen and pick up the rail directly and see their operation and meet a few of the kind people who craft the rails. Overall, a very pleasant experience and highly recommend.

Everything went smoothly and the end product really impressed the homeowners. The installer did a great job.

Your client rep, Elle Carpenter, was excellent! She was always able to explain the situation and/or details down to my level. The whole process was stressless thanks to her! Product looks great!

I had a top-notch experience with Vewrail across the board. Beginning with the shopping experience, their website is beautifully designed, with inspiring photos and easy navigation. Once placing an order into the quote process, the experience went to the next level with hands-on customer service with Connor and guidance through the entire process. As a designer, I appreciate how seamless it was for me to share with my client. My Viewrail order of the Express rail in standard black was reasonably priced, well below a couple of competitors, where I would have to go through a middleman, a local distributor. The fulfillment was a breeze, thanks to timely communication throughout the delivery. I will be returning to Viewrail again for my next project for business or personal.

I worked with Kevin to purchase a new railing. After trying to reach out to him to fix an expensive mistake he made, I was ghosted. Charolette from Customer Service was very helpful and responsive. A salesman should work with you from start to finish. Kevin was just out to get my money and once he did I didn’t matter.

From design to shipping to finished product, Viewrail was exceptional in all aspects. The design team (Jony and Erica) was prompt and responsive to questions. Shipping was much faster than I anticipated and the Viewrail instructional material was excellent. The finished product (Express horizontal cable railing) exceeded my expectations. I highly recommend this company.

Really good support services through the design and purchaseing process. Viewrail boxes and parts are really well labelled and color coded. Bar code for instructions Is good. Missing isolation separators for the SS rods from the order. Called and they are shipping them. Overall good system.