Valvoline Instant Oil ChangeReviews of vioc.com

If it’s all possible, no stars. The one located at Creekside in New braunfels and the one by hunter and hwy 46 are horrible with any service they provide . The regular employees are nice, but the newly hired managers are unkind, controlling, weird and unhelpful. They want what they want to do with your vehicle and if you do not agree with what they will do with your car they give you a crazy and rude attitude then twists it by saying you as the customer are rude and black lists you to make sure you as a customer will not get any assistance. If I am not wrong, I suspect sometime the last time I attempted to get an oil service there, the new manager was working with human sex traffickers and are placing trackers on vehicles of ladies they trip on . I made a comment such as that and the next thing I know, I was being treated rudely, unkindly and discriminated . This is concerning - all ladies should know this . Watch out !!! Called corporate and asked to have assistance on this slander this location had done, the lady was argumentative lol . No one is professional !

I called ahead to make sure they had my oil filter and the oil I needed I was told they had 4 filters and the oil I head over the the shop in New Kensington PA and was told they didn't have the oil. "I believe they was trying to upsell me"so I left call called the same number and got some kind of bullshit that they aren't trained to work on my car so when I called before why wasn't I told that before your company wasted my time and gas with gas prices at a$4.59 a gallon I won't be returning with any of my cars.

Visited the Valvoline at 8203 Market Street, Wilmington, NC today. Must say that Lonnie was a very nice and friendly employee. Service was done quick and thorough. Will be back.

I had an oil change performed at this Valvoline location at 16 Amity Rd, New Haven, CT on September 6, 2026 (Invoice #282179). Shortly after leaving the shop, while I was driving, a panel/component underneath my 2019 Honda CR-V came loose and dropped down, forcing me to pull off the road. This was extremely concerning, especially because the issue occurred immediately after the oil change, which included replacement of the oil filter, and the affected area is underneath the vehicle near the area accessed during the service. I have requested that Valvoline open a formal investigation, review the work performed on my vehicle, and preserve/review any available service-bay video from my visit. I will update this review once Valvoline completes its investigation and responds regarding responsibility and reimbursement for the repair. Very disappointing and concerning experience, particularly because the problem occurred shortly after the service.

The Bethalto IL location adds an unexplained surcharge with no explanation. This is a shoddy business practice so they can avoid advertising an even higher price for their service.

Last weekend I went in for an oil change to the Valvoline on Colerain. The guy named Gregory rushed and chrged me before the other guy finished my oil change, I asked him if they change the filter too, he said yea yea we change all of that for you. and proceeded to see me out, I said no one checked the filter, then they checked it. Even after all of that, no one reset the mileage, this was the worst experience Ive had... I wont go back, not even so they can fix it, they're lazy and expect quick money... I'm no guinea pig I'll over pay for my oil change before I go back there.

I want to get a grease job and an oil change and how can you have a company like this have no grease

Simple oil change and tire rotation gone bad. Adios Amigos. Thanks for the screw up!