Valvoline Instant Oil ChangeReviews of vioc.com

I went in for an oil change in February. While unsuccessfully trying to remove my cabin air filter, the tech punched a hole in my passenger seat with his elbow. The manager came within a hair of accusing me of trying to steal from them. I filed a claim and obtained 3 quotes as requested. Then they just did nothing until I prompted them and they delayed some more until they came back that the quotes could not be email. I had one company send an updated quote on letterhead. The rest just ignored me and I realized Valvoline was just going to eat more of my time and the upholsterers' than the seat repair costs, about $350. They just want to string me along until I forget about it or pass away. What a horrible, horrible business?

I called to ask about AC recharge. They said they offered the service for $200. I went to a Valvoline location and, while waiting in line, confirmed the service and cost with the tech. I waited in line for over a half hour. When it came time for the service, the tech then told me that I would need to drive to another location and the service would now cost $350. I called corporate to give them the chance to make this right. They said they do not honor quotes. Never again will I give money to this company. They have no integrity and they employ predatory sales tactics. Buyer beware!

Crooks. Charging a $5 low oil fee because of Iran war? Laughable. Then they dont have my oil filter, have to order from an auto parts store and still have the audacity to not give any refund

Went to get my oil changed today and was not satisfied. I told the gentleman I wanted the cheapest oil change and yet he didn't listen. He is the manager of the Dickson tn store. Not happy at all. I just wanted a simple oil change not to pay a outrageous price. Will not be going back. The don't listen to the customer..

Always went to the Merrimon Ave, Asheville, NC Valvoline for my oil change. For decades, no problems other than always messing up my tire pressure, however, the last time the guy obviously overtightened the oil drain plug because the next day I had oil spots on my driveway, so I looked under my car to discover a leak coming from the oil pan area. Zero spots on my driveway before and the next day spots where I was parked. My car is new straight, from a dealership and I had only been driving it for less than six months, so I took it back to the dealership to have them inspect it and they said it was from over torquing the drain plug, and replacement was the only option to stop the leak because the plug was stripped. Apparently, you have to replace more than just a simple plug when that happens, so I had to pay $1000 out of pocket with the labor! Zero issues before, as my car is new, and $1000 plus the price of the oil change for trusting this Valvoline for my oil change. I called Valvoline corporate and they said that they have tools that are designed to stop over torquing, but obviously that's not true in every situation because my car was certainly an exception. My friend who used to manage the Valvoline said it did still happen occasionally and it's not fool proof. Corporate basically told me I had no proof it was them. Why would I have no oil dripping in the previous 6 months and the next day oil in my driveway?! The dealership even wrote on my print out receipt that it was obvious what happened, but corporate said yeah, but you don't have proof. How else can I? So, basically, I paid $1100 for an oil change at this Valvoline. Obviously NEVER AGAIN!

Eric store manager flat out lied after technician provided gross negligence and did not screw oil cap back on leading to low oil pressure and further damage to my car. He stated he reviewed video but I was not allowed to view video without a court order which is untrue according to Valvoline customer care agent Alex. Claim denied escalated to manager who mysteriously no longer worked there in a four day time frame. District manager was to review and respond back. I stead he closed out claim no communication. To me and when I called back i. To customer care the call was disconnected.

I sent this complaint to the Valvoline Instant Oil Change Customer Service Department nine days ago with no response! I am writing to formally complain about the service I received at your Valvoline Instant Oil Change location at 1075 Hospitality Lane, Fredericksburg, Virginia. I initially came in for a routine oil change. During the visit, I was repeatedly offered additional services, all of which I politely declined. However, the salesperson, Anthony, continued to push these services and repeatedly lowered the price from the advertised amount. This practice struck me as unprofessional and misleading, as it suggests that customers may be charged different prices for the same services depending on how aggressively they negotiate. When Anthony offered an air conditioning recharge service, I decided to consider it. I own a 2004 Dodge Dakota, and while the air conditioning was not perfect, it had been operating at approximately 75–80% efficiency for the three years I have owned the vehicle. I viewed the recharge as an opportunity to improve its performance before the summer months. At no point was I informed that the service could take an extended period of time. Shortly after the work began, it became apparent that something was wrong. Two technicians appeared uncertain about how to proceed, repeatedly examining both the machine and my engine compartment. After they connected the equipment, I was left sitting in my truck for approximately 45 minutes in the heat while multiple technicians periodically approached the machine, looked at it, and appeared confused about what was happening. Over the course of the next hour, no fewer than four technicians became involved. The only employee who seemed genuinely concerned with resolving the issue was Adeel, who eventually disconnected and reattached the equipment in an attempt to diagnose the problem. After another 15 minutes had passed, I finally asked him directly what was going on. He informed me that the system indicated a leak. What I find most concerning is that Anthony, the employee who sold me the service, did not approach me during this entire process. Only after I had been waiting for approximately an hour did he finally come over and inform me that the air conditioning service would be removed from my bill. At no point did he explain why the process had taken so long, what had gone wrong, or what effect the attempted service may have had on my vehicle. The most frustrating part of this experience is what happened afterward. Before arriving at your facility, my air conditioning system was functioning, albeit imperfectly, at roughly 75–80% capacity. After your technicians worked on the vehicle, it was no longer producing cold air at all. In practical terms, my air conditioning went from partially functional to completely nonfunctional. It appears that the refrigerant was removed during the attempted service and not restored, leaving me in a significantly worse position than when I arrived. Your company includes the word "Instant" in its name, yet I was left waiting for over an hour without communication, updates, or any explanation of the problem. Had I been informed upfront that the service could take that long, or that complications had arisen, I could have made an informed decision about whether to proceed. Instead, I was left sitting in my vehicle, uncomfortable and increasingly frustrated, while employees struggled to diagnose an issue that they did not appear prepared to handle. I am requesting that Valvoline investigate this incident and provide an appropriate resolution. At a minimum, I would like an explanation of what occurred, why my air conditioning system was left in worse condition than when I arrived, and what steps the company intends to take to correct the situation. I am extending the courtesy of contacting you directly before sharing this experience publicly through reviews and consumer complaint channels. I hope Valvoline will take this matter seriously and work to resolve it promptly.

Great service from your point of contact people. Mchenry, Modesto