Ercilia E.
Posted
Beware of terms and conditions
Beware of terms and conditions, make sure your contract states 100% money back guaranteed. Th SOW I agreed to, did state money back guaranteed (was missing the 100%) and had email confirmation from one of their employees that if they could not deliver, I will get refunded. I did not like their work and when I requested refund, they wanted to keep most of it. I said NO! Do not pay with Zelle, if you try to dispute, it won't be possible, pay with CC or DC. They will keep most of the deposit, in my case, they suggested to give me back ONLY 35% if I change my review and I said NO! Beware! Waste of time! Update 10.10.24: WDG refuses to take accountability for their actions. They continue to claim a design on my site was complete when in fact, all the work was being done on a mock site. Part of process is to get feedback from the client in order for the designer to get an idea of what the client wants. So yes, they copied paste to a mock site what I suggested, however they failed to visualize my idea and despite the many calls and suggestions I made I was not impressed. I was not happy. Their representative assured me in WRITTING that I will be refunded funds if they do not deliver. my SOW also stated money back guaranteed. NONE of the work was made on my site like they claimed. it was only AFTER I decided to decline what they created, (which was very simple and could be done by 5th grader) they decided to tell me I will not get a refund like I promised. 35% was offered ONLY if I changed my review, which I also have in writing. WDG SOW is vague, very misleading, claiming I simply misunderstood. That is breach of contract, nowhere did it state partial refund on SOW I agreed to. Very shameful very misleading. I will keep my comment as is. it was more than just a simple change of preference. Thank you for your response and your so-called good faith.
Response from Web Design Glory· Oct 10, 2024
Dear Ercilia, Thank you for your feedback. We regret that you were not satisfied, but we’d like to clarify that the design and development were completed as per the agreed Scope of Work (SOW). Our refund policy, which allows for partial refunds after design approval, was followed. The offer of a 35% refund was made in good faith, considering the completed work. We understand that your preferences changed during the project, but a full refund is not possible due to the work already completed. We appreciate your understanding and are happy to discuss any further concerns you may have. Best regards, Web Design Glory Team




