WebEyeCare Reviews | Read Customer Reviews of webeyecare.com

WebEyeCare Reviews | Read Customer Reviews of webeyecare.com

WebEyeCare reviews

1,039 approved reviews, newest moderated first

Lisa H.
Posted Jul 13, 2026
I am a 1st time customer to WebEyeCare
I am a 1st time customer to WebEyeCare. Ordered over 14 days ago. RX was confirmed by Dr.. not specialty or on back order. Says order processed for nearly a week. As of today still waiting. Although I have already received a request for a review about how I’m liking my contacts as well as asking if I want to reorder for more.. so far as a 1st time shopper with this site .. not impressed and do not recommend.
Response from WebEyeCare· Jul 16, 2026
Thank you for taking the time to share your feedback. We understand how frustrating it is to wait longer than expected for an order, especially as a first-time customer. Unfortunately, there was a problem with the prescription that was submitted. The manufacturer does not make the lens brand specified in the prescription parameters. We would like the opportunity to explain this issue to you further. Please contact us at [email protected] for further information. We appreciate your feedback and hope to have the chance to make this right.
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Abby K.
Posted Jul 8, 2026
Where have you been!!!
Where have you been!!!! Oh my goodness if you are like me and ordered your contacts and glasses right though your doctors office - STOP now. The ease of the website, the number of items offered, the customer service and number one - the price!!!! Fast shipping, well packaged and same items I would get at my doctors for so much less. Win Win Win. You will not be disappointed.
Response from WebEyeCare· Jul 8, 2026
Thank you so much for this amazing review! 😊 Making it easy to order the same trusted contacts and glasses at competitive prices, with fast shipping and great customer service, is exactly what we strive for. We truly appreciate you taking the time to share your experience, and we look forward to serving you again!
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Karen D.
Posted Jun 22, 2026
Very pleased with ordering experience
I was hesitant with ordering online since this was my first time purchasing contacts with Webcare. I emailed for assistance and I received a phone call promptly. The customer service representative stayed on the phone and walked me through the steps. She was very helpful and very patient.She made sure I had everything entered correctly, including my eye insurance. She provided great service and took care of my needs! The price of my order was $387 cheaper than where I have been previously ordering. She explained my contacts will ship tomorrow and I will receive an email with a tracking number.
Response from WebEyeCare· Jun 23, 2026
Thank you for sharing your experience! We're so glad to hear that your first order with WebEyeCare was easy and stress-free. We are especially pleased that we could help you maximize your insurance benefits and save significantly on your contact lens purchase. Thank you for choosing WebEyeCare. We look forward to serving you again in the future. Enjoy your new contacts!
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Roni K.
Posted Jun 16, 2026
Are you kidding me???
Are you kidding me???? Your rep, Mark, has been INCREDIBLE! He worked hard to meet my needs and as far as I'm concerned, went above and beyond my expectations. He responded promptly and thoroughly. He deserves recognition for the great job he's done. And I will add: Because of Mark, I am now a LOYAL CUSTOMER of Web Eye Care!
Response from WebEyeCare· Jun 19, 2026
Wow — thank you so much for your incredible feedback! We're thrilled to hear about your experience. Providing exceptional service is what we strive for, and it's wonderful to know that Mark went above and beyond to meet your needs. Thank you for choosing Web Eye Care and for becoming a loyal customer. We truly appreciate your trust and look forward to serving you for years to come!
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Mary
Posted Jun 12, 2026
I just got my prescription updated and…
I just got my prescription updated and needed to order new lenses. I did not know how to update my prescription on the website. Initially I couldn't find it. Thankfully I received Mark as my customer support specialist. He was extremely knowledgeable, friendly, and made the experience one of ease and enjoyable. I was able to order my new lenses quickly. The customer service was Top notch and I would highly recommend. Thank you so much Mark for making this such a wonderful experience. I will definitely be ordering through Webeyecare again and recommending to friends!
Response from WebEyeCare· Jun 15, 2026
Thank you so much for your great review! We're happy to hear that Mark was able to assist you with updating your prescription and make the ordering process simple and stress-free. Providing knowledgeable, friendly, and efficient support is something we take great pride in. Thank you for choosing WebEyeCare for your vision needs, and we look forward to serving you again in the future!
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Vennesa
Posted Jun 10, 2026
Great customer service from Mark
Great customer service from Mark! I thought I was texting a chat bot then he asked to call me. We discussed more of the order issue on the phone call. All was resolved and processed within a couple hours. Thank you Mark for taking the time to listen and help resolve the issue at hand!
Response from WebEyeCare· Jun 11, 2026
Thank you for your kind words and for sharing your experience! We are happy to hear that Mark was able to provide the personal attention needed to resolve your order issue. We will be sure to pass along your recognition to him. Thank you for choosing us, and please don't hesitate to reach out if there's ever anything else we can help with!
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Gabriela
Posted Jun 10, 2026
Great and fast service
Great and fast service
Response from WebEyeCare· Jun 15, 2026
Thank you for your feedback. We are happy to hear you had a great experience! We hope we can help you again soon.
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Maria D.
Posted Jun 9, 2026
Se hizo una compra ,que se retornó y…
Se hizo una compra ,que se retornó y aún no han reintegrado el dinero a la cuenta$159.90
Response from WebEyeCare· Jun 9, 2026
Thank you for bringing this to our attention. We received your return on Friday. Normally, it can take up to two weeks for returns to be processed once they reach our facility. We expedited the processing of your return. A full refund of 159.90 was credited to your account today. Please allow 1 to 3 business days for your bank to show the funds in your account. We appreciate your business, and we are glad we could get your issue resolved quickly.
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