Marlene S.
Posted
You must have an issue with your…
You must have an issue with your warehouse cause I have had an issue a few times recovering the incorrect prescription and when you call or email customer service they want to accuse you of lying to them to get something free. Extremely poor service
Response from WebEyeCare· Jun 9, 2026
Thank you for sharing your feedback. Receiving the wrong prescription is a serious concern. We have several safety checkpoints in place in our warehouse to make sure our orders get shipped accurately and in brand-new condition. We take both order accuracy and customer concerns seriously, and we have shared your comments with our team for review. Thank you for bringing this to our attention.

