Excellent
135 reviews
WebHostingPadQuality and affordable shared hosting from WebHostingPad with 24/7 support and full customer satisfaction guarantee. Plans start at just $1.99/month.
WebHostingPad (webhostingpad.com) has 135 customer reviews on Consumer Courier, with an average rating of 4.5 out of 5.
135 approved reviews, newest moderated first
SG
Posted
I've been a happy Webhostingpad customer for a decade now. I have a few low-traffic portfolio websites with mostly photographs and some text, not many videos. I've no complaints. The plan is reasonably priced. The customer service is responsive and courteous.
FXOS
Posted
Invariably have a prompt and courteous response to support enquiries. We have been with them for over 15 years and certainly recommend web hosting pad.
Jason G.
Posted
Honestly. From time to time I have issues with my site, I'm sure we all do. Most of the time it's because of something I did or am trying to do and now and again there is a performance issue the host is having. Each and every time I have reached out to their support my issues have gotten resolved. It's because of their support team and excellent pricing structure that I have never left WebHostingPad
Carolina B.
Posted
Excellent service. WebHostingPad provides a quality product and has terrific customer service if you should ever run into any issues. The staff has always helped me if in doubt and they have always responded quickly. Would definitely recommend them!
Sohail Q.
Posted
Email services Support. The support was pro-active and very responsive. Issues were identified promptly and communicated in a very professional manner.
ZHANG
Posted
False advertising! NO dedicated IP, NO SSL for Power Plan Plus(they do say YES in Chinese version)! low efficiency! ask for refund and no follow up!!! It is NOT true!!! I asked for refund on May 23rd, then you replied the next day and never proceed for refund! Stay away from they! the Chinese version do says dedicated IP included!
Response from WebHostingPad· Jun 9, 2017
Hi Zhang, I'm sorry you feel you were misled, but in order to get an SSL for the Power Plan Plus you must fill out an SSL form and have our team install the certificate. I'm not sure where you're seeing dedicated IP on our website, since we don't advertise that anywhere. We do not give refunds outside the 30 day guarantee. This was in the terms you agreed to when you signed up.
Craig R.
Posted
I have been hosting with them for years and will end when my contract is up. That being said my site or email account get hacked every few months. I don't use my site anymore and have not updated anything in years but somehow it's supposed to me sending out spam from an account I never created or web pages I have never written. Stay away. I say this as I am suspended for the 3 time this month and they aren't helping me out.
Response from WebHostingPad· May 3, 2017
Hi Craig, I'm sorry to hear you're having trouble. We know you're not the one sending out spam or created malicious web pages. Our system doesn't. The reason you're being suspended so much is likely because you're not keeping up with your site. Sometimes hackers find security loopholes in your code or plugins and they can use these weaknesses to install pages running spam scripts. For the safety of everyone on the server, we need to suspend accounts sending bulk mail automatically. This is why we ask our users to keep their sites updated. This prevents hackers from accessing your site to send spam in the first place, and prevents suspensions due to malicious code on your site, and prevents a load spike for everyone on the server. We can't unsuspend your account until we're certain the malicious code has been taken care of. Otherwise compromised sites would be allowed to run rampant. I apologize for your experience. Perhaps if you're not using or updating your site, it would be better off letting it expire so it's no longer causing problems for you or for our active users. As it stands, inactive sites are open to vulnerabilities, since the owners won't notice malware on their site, and it starts affecting users who need their sites by way of taking up server resources. Regardless of which direction you take, we wish you the best. and apologize for any inconvenience.
