West & WillowReviews of westandwillow.com

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4.1

Great

18,273 reviews

West & Willow4.1

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 41% of reviews.
Most recent review: October 2026.

How we calculate scores

West & Willow reviews

18,273 approved reviews, newest moderated first

AT
Posted Oct 26, 2024
Great customer service
Great customer service. Love my pet portraits!
Lisa H.
Posted Oct 25, 2024
I'm still waiting on a pendant the…
I'm still waiting on a pendant the picture came very promptly but nothing about when the pendant would arrive
Response from West & Willow· Nov 14, 2024
Hi Lisa, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Jeanie E.
Posted Oct 25, 2024
The ordering process was simple & easy…
The ordering process was simple & easy to understand. Delivery was faster than expected. Artwork & detail was beautiful! Loved it!
Sonia G.
Posted Oct 25, 2024
The photo frame was delivered intact…
The photo frame was delivered intact and the waiting time for delivery was reasonable
Patti H.
Posted Oct 24, 2024
The left side of my dog is waaay out of…
The left side of my dog is waaay out of proportion!! I’m not sure why the “artist” thought a dog would be heavy on one side. The dog is very fit and the portrait makes her look fat. The right side snd face are good.
Response from West & Willow· Nov 14, 2024
Hi Patti, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
M.D
Posted Oct 24, 2024
They were nice, I just expected quality to be little better.
They were nice, I just expected quality to be little better.
Response from West & Willow· Nov 14, 2024
Hi Marcy, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further.
Brooke H.
Posted Oct 24, 2024
Love it
Love it! Tobi looks great.
Jenna J.
Posted Oct 24, 2024
I paid for a digital copy and it told…
I paid for a digital copy and it told me it’s available and I don’t see it in my email or account
Response from West & Willow· Nov 14, 2024
Hello Jenna, We hate to hear this! We are reaching out to your email now to help get this resolved for you.

West & WillowReviews of westandwillow.com

About West & Willow

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West & WillowReviews of westandwillow.com

West & Willow reviews

Great customer service

I'm still waiting on a pendant the…

The ordering process was simple & easy…

The photo frame was delivered intact…

The left side of my dog is waaay out of…

They were nice, I just expected quality to be little better.

Love it

I paid for a digital copy and it told…

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

Great customer service

I'm still waiting on a pendant the…

The ordering process was simple & easy…

The photo frame was delivered intact…

The left side of my dog is waaay out of…

They were nice, I just expected quality to be little better.

Love it

I paid for a digital copy and it told…