Rhonda T.
Posted
Great gift!
Bought a picture and coffee mug for my daughter that turned 18, and she is in love with the products! I plan to purchase another picture and have both of our dogs in this picture…I might add our cats too!

Great
18,273 reviews
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Consumer Courier, with an average rating of 4.1 out of 5.
18,273 approved reviews, newest moderated first
Rhonda T.
Posted
Bought a picture and coffee mug for my daughter that turned 18, and she is in love with the products! I plan to purchase another picture and have both of our dogs in this picture…I might add our cats too!
Amy W.
Posted
It is absolutely incredible!! It is a perfect picture of our girls!!!❤️❤️
CASEY M.
Posted
Exceeded my expectations! I've shared with all my friends & family!
Robin L.
Posted
The only reason you are getting 2 stars is because of the sneaky way that Onward Protection at a cost of 3.15 was inadvertently added without my choice. If I didn't want this item as a gift I would have cancelled my entire order based on principle. I strongly suggest you remove this option, or the way it is "added" because of the large number of your customers that will not notice it, and therefore not get a refund. You are opening yourself up to a class action lawsuit and I would hate to see you go through that when your product is so lovely to purchase otherwise
Response from West & Willow· May 8, 2024
Hi Robin, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further.
Brie-Ann C.
Posted
I wish we could have seen a preview before it came but it is very lovely.
Response from West & Willow· May 8, 2024
Hi Brie-Ann, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Amber W.
Posted
The phone case custom portrait didn’t even last a year. The image peels off easily.
Response from West & Willow· May 8, 2024
Hi Amber, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Courtney C.
Posted
Returning satisfied customer - This is my 6th or 7th order - I love your products for myself as well as gifts.
kayla
Posted
The shipping time was great only like a week, but the picture of my dog who recently passed away is terrible.
Response from West & Willow· May 8, 2024
Hi Kayla, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.